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Account Access

  • 13 odpovedí
  • 0 má tento problém
  • 20 zobrazení
  • Posledná odpoveď od mjcstudios

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Can someone please assist with a support email or chat function, this support page is overcomplicated and ends in a loop.

Thanks

Can someone please assist with a support email or chat function, this support page is overcomplicated and ends in a loop. Thanks

Vybrané riešenie

Well then my recovery attempt is pointless. Thanks

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (13)

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There is no official email support, but if you could describe your question more fully, perhaps someone will be able to suggest a solution here (this is a public forum). Here's a link to your question for follow-up:

https://support.mozilla.org/questions/1384721

Pomohla vám táto odpoveď?

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Hi @jscher2000, so my issue is that i need to recover my Firefox Account. I have the email address and the password but i need to authenticate with my email however, Google being Google, I cannot recover my original Gmail account. I know this might be impossible but some level of tier support should be able to assist me with this. I can provide legal documentation that the account does belong to me.

Pomohla vám táto odpoveď?

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Lost email and lost password is a lost account. There's nothing that can be done here since gmail blocked your access. Gmail is the one you need to contact to fix your gmail issues.

Pomohla vám táto odpoveď?

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If you can't access the email address then your only option is to create a new Firefox Account with a email address you can confirm.

Pomohla vám táto odpoveď?

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Thats exactly the problem, we are in 2022 and if you lose access to 1 email you can't get anything back. its quite ridiculous.

Pomohla vám táto odpoveď?

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This isn't a firefox issue this is Gmail support to resolve your locked account.

Pomohla vám táto odpoveď?

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That doesnt solve my issue, to get into the email i need the passwords stored on my Firefox account. Its an endless loop.

Pomohla vám táto odpoveď?

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Your Firefox Account does not store your passwords, the functionality of Firefox Sync is to help sync passwords between devices - it is not designed as an online backup.

Pomohla vám táto odpoveď?

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so the autofill doesnt save passwords like chrome?

Pomohla vám táto odpoveď?

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If you have the credentials for a site saved in Firefox for Android, I would expect it to auto-fill the credentials or give you the option to use the saved password when you visit a website.

Pomohla vám táto odpoveď?

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so passwords is then stored where?

Pomohla vám táto odpoveď?

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On your device, in Firefox. if you open the Firefox for Android menu, select Settings and Logins and passwords, you will be able to see your saved user credentials.

Pomohla vám táto odpoveď?

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Vybrané riešenie

Well then my recovery attempt is pointless. Thanks

Pomohla vám táto odpoveď?

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