Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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Firefox broke after WIN10 update - Webroot Secure Anywhere

  • 2 odpovede
  • 1 má tento problém
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  • Posledná odpoveď od James

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My firefox broke. Reddit mentioned webroot caused a problem. But I disabled and I still can't start. Firefox will not even start.

My firefox broke. Reddit mentioned webroot caused a problem. But I disabled and I still can't start. Firefox will not even start.

Vybrané riešenie

Could you try uninstalling and reinstalling WebRoot? That seems to resolve the issue, although I'm not sure why.

The other workaround is to run Firefox 97 in backwards compatibility mode. Here is how you would set that up:

(1) Open the Properties dialog for your Firefox shortcut. Either:

  • right-click a Desktop shortcut, then click Properties
  • right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties

(2) Switch to the Compatibility tab

(3) Check the box for "Run this program in compatibility mode for"

(4) If the selector for that option is not set on Windows 8, switch it to Windows 8

(5) Click OK and then start Firefox (if Firefox won't start because it is already running, you might need to restart Windows)

As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.

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Vybrané riešenie

Could you try uninstalling and reinstalling WebRoot? That seems to resolve the issue, although I'm not sure why.

The other workaround is to run Firefox 97 in backwards compatibility mode. Here is how you would set that up:

(1) Open the Properties dialog for your Firefox shortcut. Either:

  • right-click a Desktop shortcut, then click Properties
  • right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties

(2) Switch to the Compatibility tab

(3) Check the box for "Run this program in compatibility mode for"

(4) If the selector for that option is not set on Windows 8, switch it to Windows 8

(5) Click OK and then start Firefox (if Firefox won't start because it is already running, you might need to restart Windows)

As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.

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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations