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Firefox disconnects me from Whatsapp web

Pridané

Since upgrading, Whatsapp web does not keep me signed-in in Firefox for more than 10-15 minutes (after I close the tab, if the tab remains open, everything works fine). On chrome it works well so I know the problem is not in Whatsapp. I searched for a solution but nothing I tried worked. Any suggestions?

Thank!

Since upgrading, Whatsapp web does not keep me signed-in in Firefox for more than 10-15 minutes (after I close the tab, if the tab remains open, everything works fine). On chrome it works well so I know the problem is not in Whatsapp. I searched for a solution but nothing I tried worked. Any suggestions? Thank!

Ďalšie informácie o systéme

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Viac informácií

Shadow110 1072 riešení 14836 odpovedí

Hi, I have no idea how it is suppose to work. If sign in on a web opage it sounds to me like the tab should be left open.

Something wrong with these ? https://addons.mozilla.org/firefox/search/?platform=windows&q=Whatsapp

Hi, I have no idea how it is suppose to work. If sign in on a web opage it sounds to me like the tab should be left open. Something wrong with these ? https://addons.mozilla.org/firefox/search/?platform=windows&q=Whatsapp

Autor otázky

Pkshadow said

Hi, I have no idea how it is suppose to work. If sign in on a web opage it sounds to me like the tab should be left open. Something wrong with these ? https://addons.mozilla.org/firefox/search/?platform=windows&q=Whatsapp

You don't have to keep the tab open in Whatsapp web in order for it to keep you logged in. There's even an option to check a "Keep me logged in" box. I never had this trouble until the update to quantum.

I already tried few of the extensions, nothing worked.

''Pkshadow [[#answer-1150387|said]]'' <blockquote> Hi, I have no idea how it is suppose to work. If sign in on a web opage it sounds to me like the tab should be left open. Something wrong with these ? https://addons.mozilla.org/firefox/search/?platform=windows&q=Whatsapp </blockquote> You don't have to keep the tab open in Whatsapp web in order for it to keep you logged in. There's even an option to check a "Keep me logged in" box. I never had this trouble until the update to quantum. I already tried few of the extensions, nothing worked.
Shadow110 1072 riešení 14836 odpovedí

please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

Note the issue could be in your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Note the issue could be in your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

Autor otázky

Pkshadow said

please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Note the issue could be in your Profile : Make a new one and test ...: If is your Profile : Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

Refreshing Firefox seems to work, Whatsapp web remembered me after an hour without activity. Hope it'll stay this way.

Thanks!

''Pkshadow [[#answer-1150670|said]]'' <blockquote> please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Note the issue could be in your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance. </blockquote> Refreshing Firefox seems to work, Whatsapp web remembered me after an hour without activity. Hope it'll stay this way. Thanks!
Shadow110 1072 riešení 14836 odpovedí

Great, glad it worked out.

Great, glad it worked out.