Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 26.0 r0 Shockwave Flash 15.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 26.0.0.137

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Fred, I started to follow the Uninstaller instructions, but the dialogue says it can't continue until a conflicting program is closed. Everything is closed. The dialogue says the conflicting program is Chrome, which is closed. I used it once today, but it is definitely closed. So that's one issue and I can't proceed further using the uninstaller.

However, if I go to Control Panel, I can uninstall at least the two conflicting versions from there. I don't know if that will also remove the two appdata files that the Uninstaller would remove (%appdata%\Adobe\Flash Player & %appdata%\Macromedia\Flash Player). Would that work just as well?

I did check for updates; there were two. They had nothing to do with drivers, but I ran them anyway. When it happens again, I will certainly try making a screenshot and upload it here.

Thank you!

Reboot the computer, then use the uninstaller.

Fred, I've done a restart and I've done a cold boot - the Uninstaller still thinks Chrome is running. I really don't get this. I don't want to uninstall Chrome for a number of reasons, but I don't know why the Uninstaller thinks it's running. It doesn't offer an option to just close the application itself - the only choice given is to quit the uninstaller.

So what do you think of my uninstalling the two versions from the Control Panel instead?

That will do fine.

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Go to that message, and use the Undo link to its right.

Fred, I used the Control Panel uninstaller and successfully removed two of the things listed - interestingly, it opened the very same Uninstaller that you directed me to in the first place. However, when I went to uninstall the last item (26.0), I get the same message that the uninstaller can't remove it because Chrome's running!

I've posted in the Adobe forums about this, so perhaps I'll get some help along those lines, but do you think I'm OK for now since there's only one version?

I will do a screenshot and post here if the problem continues - it shouldn't be more than a few hours, because it does this a few times each day. Stay tuned!

Sounds good. If Adobe helps out, let us know how it was fixed.

I haven't heard back from anyone at the Adobe forum (it isn't very active, I don't think), but removing the two Shockwave Flash programs that I was able to do from the control panel does seem to have resolved the problem. I did have one sudden browser crash today, but that's nothing to what had been happening, and it wasn't accompanied by the fuzzy screen. So I think you've solved it, Fred, and I'm am very appreciative!

Please post any crash reports after you removed flash.

Will do, although today's crash said it was unable to provide any information, which does sometimes happen. Either way, I will post those here in case they are germane to the issue. Thanks again for your help!

I spoke too soon, Fred. I got the blue blur screen once yesterday and just now again. On the plus side, it's been appearing far less frequently since I removed the conflicting programs, but I guess it's not gone entirely. I'm attaching a screenshot as you requested. I'm not sure why the lower part of the screenshot shows as gray, since the entire screen is the blue that shows toward the top.

I called for more help. BTW: My internet is down for now.

You asked me to report the reason given if my browser crashed again. After you see this, you may well be sorry you asked!

DELETED, AS IT WAS NOT THE REQUIRED INFO - SEE LATER POST AFTER COR-EL'S INSTRUCTIONS

DELETED, AS IT WAS NOT THE REQUIRED INFO - SEE LATER POST AFTER COR-EL'S INSTRUCTIONS

What you posted above is information about your computer that is attached to the crash report and that doesn't include the crash data like the ID.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter