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Folder and emails vanished

  • 1 odpoveď
  • 3 majú tento problém
  • 3 zobrazenia
  • Posledná odpoveď od marketingkeeda

chrisupc
chrisupc

Hi. I recently moved some important emails from my inbox to a sub folder that I created on the left of my inbox. Before I did this I deleted an old file as I no longer required it. I went into my email a day later and the new file with the emails that I dragged and dropped from my inbox had vanished and the old file that I had deleted had reappeared. I really need to retrieve these emails asap. If there anyway to recall them? Many Thanks. Chris

Hi. I recently moved some important emails from my inbox to a sub folder that I created on the left of my inbox. Before I did this I deleted an old file as I no longer required it. I went into my email a day later and the new file with the emails that I dragged and dropped from my inbox had vanished and the old file that I had deleted had reappeared. I really need to retrieve these emails asap. If there anyway to recall them? Many Thanks. Chris

Všetky odpovede (1)

marketingkeeda
marketingkeeda

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.