Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

My browser has been hijacked

Ed21078
Ed21078
more options

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?
Priložené obrázky

Všetky odpovede (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Wow, that's terrible. How did you get to that page?

If you terminate the app by double-pressing the home button and then swiping Firefox off the screen, is that same page restored when you start the browser up again?

If it keeps coming back, you might try uninstalling Firefox. Long press its icon on the home screen until you get an icon to remove it. Hopefully when you reinstall it will be without the history of that page (although I haven't tried it myself).