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third-party Translation Add-ons CAN NOT work on the "support.mozilla.org" site

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  • Last reply by TyDraniu

When visiting the "support.mozilla.org site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site". I want to translate it on the same page rather than skipping into a new page. However, it can work on the "www.mozilla.org" site. When visiting on Chrome, there is not a problem. Is that site just privileged on Firefox ?

When visiting the "support.mozilla.org'' site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site". I want to translate it on the same page rather than skipping into a new page. However, it can work on the "www.mozilla.org" site. When visiting on Chrome, there is not a problem. Is that site just privileged on Firefox ?

Chosen solution

Yes, you have to remove support.mozilla.org from list in the extensions.webextensions.restrictedDomains preference in about:config.

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Chosen Solution

Yes, you have to remove support.mozilla.org from list in the extensions.webextensions.restrictedDomains preference in about:config.

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