Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some mailboxes do not appear, even though subscribed to on IMAP server [SOLVED]

  • 3 replies
  • 1 has this problem
  • 17 views
  • Last reply by Matt

more options

Setting up my IMAP account on a new Thunderbird installation, some but not all of my folders appear.

The missing folders are about five annual archives of Read or Sent messages, for example 2005 and 2006 appear in the list, then no folders for 2007 to 2012, and folders for the years 2013 to 2020.

All the folders are checked in the list of subscriptions for the account (right click account name in lefthand list, choose 'subscribe...').

Solution: uncheck one of the invisible folders, close subscription list. All the other missing years folders appear. The resubscribe to the one unchecked folder and that too is visible now.

Setting up my IMAP account on a new Thunderbird installation, some but not all of my folders appear. The missing folders are about five annual archives of Read or Sent messages, for example 2005 and 2006 appear in the list, then no folders for 2007 to 2012, and folders for the years 2013 to 2020. All the folders are checked in the list of subscriptions for the account (right click account name in lefthand list, choose 'subscribe...'). '''Solution:''' uncheck one of the invisible folders, close subscription list. All the other missing years folders appear. The resubscribe to the one unchecked folder and that too is visible now.

Chosen solution

The solution described works for me.

Read this answer in context 👍 0

All Replies (3)

more options

could you reply to this thread so can actually close it as solved. It can't be done without a reply :(

Modified by Matt

more options

Chosen Solution

The solution described works for me.

more options

Thanks for that MichaelW