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Every time I try to log into gmail, the gmail login screen does not remember previously used account names. I want it to.

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

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Every time I try to log into gmail, the gmail login screen does not remember previously used account names. I want it to. Most people do not want that list to appear and want to remove accounts. I want the accounts to appear and they will not.

Every time I try to log into gmail, the gmail login screen does not remember previously used account names. I want it to. Most people do not want that list to appear and want to remove accounts. I want the accounts to appear and they will not.

All Replies (4)

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Did you check your privacy settings to see if the options are checked to save logins?

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thank you, I have checked the privacy settings and it is checked to remember.

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I think as long as Google's cookies have not been cleared, it will have that information for the login page. Some reasons cookies might be cleared:

  • Using a private window -- when the last private window is closed, the private window cookie jar is emptied
  • Firefox is set to limit cookies to "session only" cookies -- this is the "Keep until: Firefox is closed" setting under Preferences > Privacy & Security > Cookies -- you can create a site Exception for persistent cookies ("Allow" cookies for google.com) in that same part of the Preferences page
  • Firefox is set to "Clear history when Firefox closes" and Cookies are selected in the "Settings" dialog for that feature -- this setting does not honor site exceptions, it nukes everything
  • Other software on your computer removes browser cookies

Modified by jscher2000 - Support Volunteer

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If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.