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After Firefox opens my AOL home page a blank popup appears and prevents me from closing Firefox or opening the options button . How do I fix this?

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I can get to my home page with the Explorer browser. The problem is only on Firefox. I've run Spybot, Malwarebytes, and scanned with Microsoft Security Essentials, but the problem persists. I recently updated Firefox for AOL. And last night I installed updates for my Windows 7 operating system.

I just tried to automatically add troubleshooting information, but I'm using Explorer right now since I can't use Firefox, so the I can't download the file. Since I can't use Firefox I can't use the manual steps either.

I can get to my home page with the Explorer browser. The problem is only on Firefox. I've run Spybot, Malwarebytes, and scanned with Microsoft Security Essentials, but the problem persists. I recently updated Firefox for AOL. And last night I installed updates for my Windows 7 operating system. I just tried to automatically add troubleshooting information, but I'm using Explorer right now since I can't use Firefox, so the I can't download the file. Since I can't use Firefox I can't use the manual steps either.