Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

why i should still use Firefox?

  • 6 ответов
  • 2 имеют эту проблему
  • 36 просмотров
  • Последний ответ от kiwaczek1

more options

Hello I'm from Poland , so i go straight to the points : - since last updates i cant login to my ban account - i cant login, use my credit card With all respect .... i have been using Firefox fot like 7 years , never had problems , but nowis just shit show

DONT tell me reset my PC DONT tell me delete cookies DONT TELL me reinstall windows DONT tell me reset you PC

.. reset you cookies , and all password saved  :D i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox


wait ,, again

i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox


wait again


i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox

.... and many more your's advices

just after freaky update... like seriously ?

i give you , 2 weeks , if after that i still cant log to my bank account, and others, well.. we dotn gonna see each other again i guess

Hello I'm from Poland , so i go straight to the points : - since last updates i cant login to my ban account - i cant login, use my credit card With all respect .... i have been using Firefox fot like 7 years , never had problems , but nowis just shit show DONT tell me reset my PC DONT tell me delete cookies DONT TELL me reinstall windows DONT tell me reset you PC .. reset you cookies , and all password saved :D i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox wait ,, again i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox wait again i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox .... and many more your's advices just after freaky update... like seriously ? i give you , 2 weeks , if after that i still cant log to my bank account, and others, well.. we dotn gonna see each other again i guess

Все ответы (6)

more options

What's the URL for your bank's home page? What is the error you see when the login fails? If it's something complicated, a window grab might be helpful.

Have you contacted your bank's customer service department? As an aside, I had trouble paying bills on my telephone company's web site for three months, and after two months of yelling at them, the issue mysteriously fixed itself last week. If you're curious, see https://support.mozilla.org/en-US/questions/1429741

The problem might not be Firefox, and sometimes it pays to talk to the web site directly.

Полезно?

more options

Полезно?

more options

An addendum to my earlier reply. If you followed my link, you could also try spoofing to see if that helps. Ask if you want instructions. But what we need to do is understand if the problem is with your Firefox installation only or if it affects everybody. If you have any family, friends, coworkers, etc. who use the same bank and are willing to help, have them install Firefox and try logging-in, and report the results.

Полезно?

more options

Since you wrote that you do not want to delete cookies, have you ever tried to click "Clear cookies and site data" in the padlock icon drop-down as that only removes the cookies for the domain in the current tab as that is normally the first to try ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

Полезно?

more options

Hello Well .. i thought you save nme usual spam... You did not.

So to try enligh You ... i delete all cookies and saved data etc. ALL the freaky steps

STILL i cant log on my bank account using firefox , and well following last steps i cant log to my google account too now ( using Firefox) , so cheers :D

Thanks for help, much appreciated , for writing again 27 different passwords on some webservice's , still unable to log to bank account etc.

Best Regards

Полезно?

more options

Best is

i have write it from Chrome ,,,, fun fun to i can login to my firefox account from CHROME, but i cant in FIREFOX ? !

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.