Could you please do the following? # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Go to https://pastebin.mozilla.org/, chage the retention period to "expire in 21 days" paste the info from your Troubleshooting Information page, use the '''Paste Snippet''' button to create a page containing your info, then copy the resulting URL (address) of the page created. # Open a reply to this post, and paste the link to your troubleshooting information you just copied. Next, we'll need you to provide answers to the following question: * Does Thunderbird work in [[Troubleshoot Mode Thunderbird|troubleshooting mode]]?