Beta hangs after import
After downloading the Beta, I ran the import from the existing. It restarted and hung. I've not been able to get it to load at all after the import. An automatic crash report was collected by Microsoft.
I'll wait for news this has been looked into before I try it again.
Windows 11, Intel CPU. Have used Thunderbird since KMail became untenable on Ubuntu machines. Kinda tired of the "There is no email to support your requested action" message every time I load Thunderbird and was hoping the Beta might fix that.
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It wasn't a mozilla crash reoprt? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb
No. As I mentioned, it hung. As in "this program is no longer responding." I gave it 15 minutes, then clicked the button whereupon Windows 11 claimed to collect information for a bug report. After rebooting, the Beta copy was nowhere to be found and the icon launched the regular version.
I have a lot of saved emails dating back over two decades. The current copy has 5 email accounts, 4 of which are no longer used but saved for history. That was imported from KMail on Linux. And a few years ago I migrated it from my Ubuntu machine to my Windows 10 gaming machine that has since been updated to Windows 11. At first I thought it was just sorting through a lot of stuff even though the import didn't take all that long, but if it really takes 15 minutes to load from my NVMe drive, that's a problem.
I should also note that the installer never offered to run the import and I had trouble finding it in the UI. You'd have thought the new setup would've checked for that before setting up brand new accounts, but it didn't. There will need to be many improvements in this if you expect people to willingly upgrade. As it is now, they're going to run screaming and never try it again. I'm not trying to be nasty here, just pointing out what people will do: this needs work. I can't comment over the rest of the interface since I've not seen it yet.
I understand you had a problem, but that was the beta you were wanting to use, the version that is never recommended for day-to-day use. I might add that the upgrade that is proceeding now is going smoothly (for an upgrade) with only minor issues so far. So, while I regret your problem, your presumption that people will not upgrade seems premature. I do encourage always to do full backups before updating any software, and I hope you will rethink your position and try version 115, the release version. Thank you.
Dee said
Windows 11, Intel CPU.... Kinda tired of the "There is no email to support your requested action" message every time I load Thunderbird and was hoping the Beta might fix that.
Does one of these help?
https://www.reddit.com/r/Thunderbird/comments/q5mnmu/suddenly_there_is_no_email_program_associated/
https://kb.mozillazine.org/The_associated_helper_application_does_not_exist
https://appuals.com/fix-there-is-no-email-program-associated-to-perform-the-requested-action-error/
Dee said
After rebooting, the Beta copy was nowhere to be found and the icon launched the regular version.
Rebooting will have had no effect on what program gets launched.
Anyway, installing beta using DEFAULT choices does not replace the regular version. Therefore, yes, the icon should be expected to install the currently installed release version, presumably 102.
Unfortunately I don't know of a way to debug the import process, short of sharing your profile to a developer.
If import fails you can work around that by copying the version 102 profile directory into the beta profile directory. See https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation Again, presuming default choices you would want to copy the CONTENTS of the directory whose name includes "default-release" into "default-beta".