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unable to login at: https://www.ssa.gov/

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  • Последний ответ от cor-el

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I have been unable to log in at https://www.ssa.gov/ for weeks now and have had to install Chrome to be able to log in.

I tried the "Troubleshoot Mode" and still wasn't able to login.

HELP ME! I hate CHROME!!!!

Thank you, Tina Keeling [email removed from public] [email removed from public]

I have been unable to log in at https://www.ssa.gov/ for weeks now and have had to install Chrome to be able to log in. I tried the "Troubleshoot Mode" and still wasn't able to login. HELP ME! I hate CHROME!!!! Thank you, Tina Keeling [email removed from public] [email removed from public]
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Изменено James

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You can check for issues with Total Cookie Protection.


This issue can be caused by blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window