Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

After Thunderbird update to 102 from 93, I can't receive message from some provider.

  • 9 ответов
  • 0 имеют эту проблему
  • 176 просмотров
  • Последний ответ от chebrou

more options

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the pas I have to set security.tls.version.min to 1. This trick doesn't work with 102.

I also try to set security.tls.version.enable-deprecated to true : no good result.

With security.tls.version.fallback-limit set to 1 : no good result.

Any idea?

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the pas I have to set security.tls.version.min to 1. This trick doesn't work with 102. I also try to set security.tls.version.enable-deprecated to true : no good result. With security.tls.version.fallback-limit set to 1 : no good result. Any idea?

Выбранное решение

Version 102.2.2 solved the problem: Now I can use encrypted password.

Прочитайте этот ответ в контексте 👍 0

Все ответы (9)

more options

I had connection problems to my AOL account with Thunderbird when I upgraded to 102. I ended up having to install a previous version to get it working again. See https://support.mozilla.org/en-US/questions/1387643#answer-1530290 .

more options

chebrou said

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the past I have to set security.tls.version.min to 1. This trick doesn't work with 102. I also try to set security.tls.version.enable-deprecated to true : no good result. With security.tls.version.fallback-limit set to 1 : no good result. Any idea?
more options

Thank you. This link doesn't contain info about version 102 (what changed between 91.13 and 102 about password).

It is outdated, example: "At the top of the Thunderbird window, click the Tools menu and select Options, or click the menu button fx57menu and choose Options." There is no 'Option' in either menu.

the exact message I get is: "This POP3 server does not seem to support encrypted passwords. If you just set up this account, please try changing to 'Normal password' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, please contact your email administrator or provider."

I can receive messages with 91.13 one minute before I update Thunderbird to 102. So the POP3 sever does support encrypted passwords. I'm confident that the problem is with 102 and not the provider. But is it a setting or a bug?

more options

re :the exact message I get is: "This POP3 server does not seem to support encrypted passwords. If you just set up this account, please try changing to 'Normal password' as the 'Authentication method' in the 'Account Settings | Server settings'.

Do you have 'Authentication Method' set up as 'Normal Password' for both incoming and outgoing smtp server?

What server settings are you using ?

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Mail and News Accounts'
  • Copy all the text and paste it into this question.
more options

No problem with 'Normal Password'. Problem only with 'Encrypted password' with 'pop.free.fr on incoming messages (I know this provider supports encryption and requires TLS 1.0)


 Application Basics
   Name: Thunderbird
   Version: 102.2.1
   Build ID: 20220831174222
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.2.1
   OS: Windows_NT 10.0 19043
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 8,0 GB
   Disk Space Available: 252 GB
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.free.fr:995, SSL, passwordCleartext
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true
   account4:
     INCOMING: account4, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true
   account5:
     INCOMING: account5, , (pop3) pop.free.fr:995, SSL, passwordCleartext
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true
   account6:
     INCOMING: account6, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:25, 0, passwordCleartext, true
   account7:
     INCOMING: account7, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (pop3) mail41.lwspanel.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true
   account11:
     INCOMING: account11, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true
   account12:
     INCOMING: account12, , (pop3) pop3.bbox.fr:995, SSL, passwordCleartext
     OUTGOING: , smtp.bbox.fr:465, SSL, passwordCleartext, true
 Calendar Settings
   Home
     Name
     Value
     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 1 / 8
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       French spelling dictionary
       dictionary
       6.3.1webext
       true
       fr-dicollecte@dictionaries.addons.mozilla.org
       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Pare-feu Windows
more options

what does supporting encryption and TLS have to do with encrypted passwords. The answer is nothing.

The error message is from the provider saying they don't support encrypted passwords. very few providers do.

TLS encryption of the connection should suffice with a normal password.

more options

Perhaps you are right..

The fact is: with 91.13 I can use encrypted password, and with 102 I can't. Since the 102 I removed the encryption of the password, but I consider that is a regression.

more options

Выбранное решение

Version 102.2.2 solved the problem: Now I can use encrypted password.