Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Two verification authenticator

  • 18 ответов
  • 1 имеет эту проблему
  • 56 просмотров
  • Последний ответ от Seburo

more options

Hi, I missed my two-step login, I do not have any device logged in. All my passwords were stored in this account, I desperately need it, please send me the recovery code again if possible


edited email from public and search/spam bots view as there was no need to post email in public.

Изменено James

Все ответы (18)

more options

Hello?

Полезно?

more options

Without access to the authenticator app or recovery codes that you can use instead is it impossible to get access to an account that is protected by 2FA.

Полезно?

more options

I just want you to send me the recovery code again to the same email with which the account was created Is two-step verification more important to you than the account email?

Полезно?

more options

Please solve my problem. I really need my account

Полезно?

more options

The two-step verification application may even be deleted by mistake, and all of its information may no longer be available, but it is very unlikely that there will be a problem with email account. Your priority should be email account

Полезно?

more options

I am sorry, but we are unable to send the codes again. Do you still have the data on another device that you use Firefox Sync with?

Полезно?

more options

No, as I said before, I am logged out with all devices

Полезно?

more options

I want to log in to my account with the same device I logged in before

Полезно?

more options

You will need to set up a new account.

Firefox Sync does not store data online - it is designed to transfer data between devices - so your data should still be in a copy of Firefox.

Полезно?

more options

But I need the information on the account

Полезно?

more options

The account does not store your passwords. Firefox Sync is designed to move passwords and bookmarks between copies of Firefox, not as an online backup.

We will not be able to access you account.

Полезно?

more options

Please return my account My life depends on it I have access to both my mother's email and my mother's phone number Please solve my problem [email address] [telephone number] You can answer me with the same account I can send you an email

Изменено Seburo

Полезно?

more options

I enabled two-step verification on June 22, 2021, but you did not send me the recovery code

Полезно?

more options

The two step verification would be through an app on your device - not something that we would have access to.

We are unable to resend the recovery codes.

The Firefox Account does not store your passwords and bookmarks. Firefox Sync is designed to transfer them between devices.

Полезно?

more options

But you can remove two-step verification

Полезно?

more options

We cannot no, you would need to be able to sign into your account to be able to do this.

Полезно?

more options

How do I log in when I do not have two-step verification available?

Полезно?

more options

If you do not have your password, 2FA app or recovery codes, you will not be able to access your account.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.