I created an unwanted duplicate identity on T-bird mail 17.0.2 by accident. How do I delete second identity?
When I could not send or receive mail, ATT reconfigured my account settings. I can send and receive mail into my Thunderbird inbox. Now I created an unwanted second identity as my default email and I want to get rid of it. How do I delete it? Please help!
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If you really mean "identity" then there is a button labelled "manage identities" in the account settings.
If it's an actual email account, select it, open account settings, and down at the bottom of the panel listing your accounts is a button. Click it, select "Remove Account".
How to open account settings?
- Via the menu, Tools|Account Settings
- Via the app menu,
|Options|Account Settings
- Select an account, in the right-hand pane click on "View settings for this account"
- Right-click an account, in the pop-up menu select "Settings"
Hello, thanks for your clear info. I think When the ATT tech support rep walked me through my inbound and outbound account settings to get my mail working again, I created a second "outdoorjan" account without knowing it and that became my default.
this new desktop folder received my mail and my original inbox desktop folder did not. After discovering I created a new desktop folder with my same email address, I explored several advanced setting buttons on both desktop folders. I changed the mailbox where my mail comes to and made my original the default mailbox. the other one is empty. Not going to delete anything to risk deleting my entire account.
now that I can send and receive mail to my original desktop folder, I don't want to do anything else
I will never use CHAT on ATT again. Go right to the phone rep. It was a VERY LONG 3 1/2 hours (until midnight) and 5 different reps to get my email sending and receiving again when earlier in the day everything worked and I changed nothing.
thanks.