Two accounts one works other refuses password, ISP blames Thunderbird.
The account that refuses password in Thunderbird works fine to access Webmail from service provider. Have gone through checking and reconfiguration of account, reloaded Thunderbird and reentered details plus passwords several times with no success. Contact and remote check from ISP technical resulted in them blaming Thunderbird but they had no explanation as to why one account works perfectly and not the other. Both accounts are identical in setup except for different Bigpond address and password.
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I was reading this and thinking, helpful ISP... then I got to the bigpond part and realized just how deluded I was.
They are the ISP that blamed my copy of outlook when I did not even have it installed. And refused to accept that it was not installed, insisting that outlook was channging message headers after they left their server.
Bigpond technical support is neither Technical or support. Their I have said it.
Have you been to the page in mybigpond that gives you your server settings for the accounts? The same settings for old email addresses using mail.bigpond.com do not work for their newer outlook.com hosted addresses and you must use the live servers advertised by outlook.com for hotmail email addresses on those.
Thanks Matt, one of the first things I did was to check the server settings on the Bigpond pages. They haven't changed and still tally with those entered into Thunderbird. Webmail works fine with my password etc. but does not provide the functions and usability of T-bird but I will manage with that until I find a cure.
Try windows safe mode. I already had one person today why was getting mail on one account and not another due to anti virus issues.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.