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I am getting message "An error occurred while sending mail. The mail server responded: 5.7.1 Authentication Required." How do I fix this?

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For the past week I cannot send email. I receive email fine but when I try to send I get this message: An error occurred while sending mail. The mail server responded: 5.7.1 Authentication Required. Please verify that your email address is correct in your Mail preferences and try again."

I do not know where Mail Preferences is--I have looked for it. Please help or I will need to get another email platform since being able to send is as important as receiving.

Thank you.

For the past week I cannot send email. I receive email fine but when I try to send I get this message: An error occurred while sending mail. The mail server responded: 5.7.1 Authentication Required. Please verify that your email address is correct in your Mail preferences and try again." I do not know where Mail Preferences is--I have looked for it. Please help or I will need to get another email platform since being able to send is as important as receiving. Thank you.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Дополнительная информация

the-edmeister
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Is your question about the Thunderbird email client?

Because this thread is in the Firefox support queue, and Firefox doesn't "do" email. Or is you question about webmail that you access through Firefox?

Is your question about the Thunderbird email client? Because this thread is in the Firefox support queue, and Firefox doesn't "do" email. Or is you question about webmail that you access through Firefox?

Задавший вопрос

My apologies, yes, my issue is with Thunderbird, that is where the email problem is.

My apologies, yes, my issue is with Thunderbird, that is where the email problem is.
the-edmeister
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5419 решений 40417 ответов
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Moving to the Thunderbird product support queue.

''Moving to the Thunderbird product support queue.''

Задавший вопрос

Does anyone have an answer to this problem so I can get my Thunderbird to work again? Please help!

Does anyone have an answer to this problem so I can get my Thunderbird to work again? Please help!
christ1
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2195 решений 16050 ответов
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https://support.mozilla.org/en-US/kb/cannot-send-messages