Forumul comunității Firefox

I've had a problem for a while where Firefox tells me "Firefox is being updated by another instance" and the only way I've been able to get updates is by using the installer.

In my attempts to resolve this, I learned of the `about:profiles`. I have never set up profiles so I figures I should only have the 1 default profile but it turns out I have `default`, `default-release`, default-release-1`, and `default-release-2`.

Of these profiles, the `default-release` is the 1 that has my data while it is `default-release-1` that is able to update.

I would like to make it so that I only have 1 profile that has all of my data AND is able to update.

I already tried removing all the profiles accept the one with my data but that leaves Firefox unable to update. I restored all the profiles I removed and I am back to where I started.

Does anyone have any suggestions?

Hi all, I've been experiencing an issue with the file picker. I'm not sure why, but when a website says "click to upload" and I click it, nothing happens, although drag and drop still works. Also, I can't download anything as when I click "save as" nothing happens? I'm using arch linux and bspwm window manager if that helps. Any help is much appreciated :D

Hello,

is it possible to get a button or a shortcut to toggle the option full-screen-api.ignore-widgets without using about:config? An addon is not possible I guess because it is an internal option addons shouldn't have access to this.

One of the recent updates changed Firefox's behaviour. It now remembers my login status to various sites when I close the browser. For example, if I was logged in to facebook when I closed the browser, I will be logged in when I open the browser and navigate to facebook.com. This was not the case until very recently (a few weeks at most). Is there a way to change this?

I have strict privacy settings, and Firefox should delete all cookies when it is closed. There are no 'exceptions'. I have 'always use private mode' checked for history. Also: I haven't changed any settings recently - something changed in Firefox.

Any advice? Thank you.

Since I have been able to proceed and complete job applications to Indeed/Glassdoor in other browsers, I have to assume there is a setting somewhere in Firefox that is preventing me from completing these tasks. I would like some ideas, theories, and instructions to correct this problem sent to my email, [edited email from community support forum]. I have included some images of what I am getting. In some cases, I just get a spinning circle. In other cases, the screen goes "grey" and won't proceed. In the third example I have provided, the screen does nothing. Clicking the "Continue" button simply does nothing. It is as if the button has been rendered inactive. Thank you for your assistance.

When I select a YouTube home page video mute icon, for sound on a preview, it pops up a mini-player, a notice that I have "saved to watch later," or toggles the mute as expected. Intermittent and unpredictable. I can select one mute icon that toggles the sound, and the preview beside it pops up a watch later.

Win10, Firefox 152.0.6 (64-bit) today, but this has been with me about the last two iterations.

I ran though eleventy-billion experiments and there was no effect from any toggling of settings, add-ons, file deletions, toggled logouts, forced refreshes, you name it. The single positive is that the keyboard "m" works fine to toggle mute in a video page playback, but not the previews at home. I followed AI advice after I gave up on my own ideas, and after recommending everything under the sun the only conclusion offered was related to failed mouse tracking, which is nuts to me. Everything works fine except this YouTube oddity, including videos or sound output on other sites. I was actually surprised that nothing changed YouTube behaviour after my freaking out on FF details; doesn't mean the trick isn't in there somewhere.

In simple terms, I have not read reports of this problem and I have no idea how to proceed.

When I try to enter the VA site (https://www.va.gov/my-health) it never opens (see attachment). I use my back-up browse (Microsoft Edge) and I can enter the site. Can you help?

Jerry Clausing Riverside, UT 84334

I want to move my whole folder and to backup and move it to a new PC. But it says when moving a file called activity-stream.discovery_stream I need a permission from myself.

I DON'T KNOW WHAT HAPPENED, BUT I THINK SINCE 151 THE CC ON YOUTUBE NO LONGER RENDERS CORRECTLY. THE FONT WILL NOT SHOW UP WHITE NO MATTER HOW YOU TOGGLE AND ADJUST THE SETTINGS ON YOUTUBE. THE STOCK SETTINGS WILL SHOW GREY FONTS MAKING IT VERY HARD FOR CC USERS TO READ.

CHROME DOESN'T HAVE THIS PROBLEM AND THE FONTS SHOW PROPERLY WHITE.

I sent an email a few days ago asking for a refund and a few hours later changed my mind, I couldn't cancel the ticket (as far as I know) so I sent a follow up email to disregard the first email because I thought it would just be more hassle and I think the VPN works fine anyway. Today I get an email saying my subscription had been cancelled! which I could understand is my fault for being indecisive in the first place and the last email I sent might not of been read in time, but the email that I had received also didn't state I would get a refund and seemed like an email I would get if I had cancelled my subscription myself stating "We’ve cancelled your Mozilla VPN subscription. Your final payment of US$59.88 was paid on 14/07/2026" Should I still expect to get a refund or was there an error with my request?

I've been using the extension "Tree Style Tab" and "TST Colored Tabs." I've been looking for a way to disable the native Firefox tab bar, whether on top of the window or to the left side. I haven't been successful on my own.

After a couple of hours troubleshooting this with CoPilot, It suggested I post the following short summary:

============

Firefox 152.0.6 (64-bit) about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history.

============

The details of how it came to this conclusion:

============

Based on everything you've found:

The profile with your current extensions and recent history is reported as: usm8kxcr.default-release

Opening that profile folder shows an empty directory. The only other real profile on disk is: agwp164m.default-release

We successfully proved userChrome.css loads in a different test profile (Profile 1) because the toolbar turned red. Therefore, the CSS mechanism itself works on your machine.

My conclusion is that your Firefox profile registration has become inconsistent. Firefox appears to be using a profile that does not correspond cleanly to the profile folders you're seeing in Explorer. At this point I would:

Back up the entire folder: (NOTE: DONE - backed to to another drive) C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox

Keep using the profile that contains your extensions and recent history. Avoid deleting any profiles or profile folders.

Post the details you've collected to either: the Mozilla Support forum, or r/firefox

The key facts to provide are: Firefox 152.0.6 (64-bit)about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release.

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history. \ Those facts point to a profile-management issue rather than a Tree Style Tab or CSS issue.

The good news is that your current extensions and recent history are still accessible, so this doesn't look like data loss. The profile mapping itself needs to be untangled before custom CSS can reliably be applied.

=

It also suggested not copying any folders and files between profiles for now.

For some reason firefox uninstalled on my computer, I genuinely do not know why. When reinstalling it, I have an old save from my backup of that morning (I have it setup that way). However, I do not remember this password whatsoever and I am freaking out a little bit since I have information on there and I am just trying to get it restored onto my account.

Any help would be appreciated.