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My marketplace has lost it's Layout! How can I fix the problem?

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Mike_Miller
Mike_Miller
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Hi! Somehow on 4th March 2015 I experienced a mixture of two problems already known in the forum: a) https://support.mozilla.org/de/questions/1039948 b) https://support.mozilla.org/en-US/questions/1027288

First I was not able to get into FF Marketplace using the Marketplace App. It did not move on from the loading screen (so slightly different from b)) Marketplace worked fine when I used the browser like Ralph did suggest in a). Then I deleted the user data of the Marketplace-App in the Application manager. Since then I got into Markeplace again using the App, but Marketplace lost it's Layout. Using the Browser for accessing Marketplace works, but doesn't influence the app. My phone is Alcatel One Touch Fire E. Firefox OS 1.3.0.0 The last app I updated was BibleZ.

I think resetting the phone could help. But instead of loosing all my data I would rather just use the browser to access marketplace. So could there be another possibility to solve the problem, so that I can use the Marketplace app again? When I had problems with displaying websites, I deleted the cookies and it worked again, but it is not possible in Marketplace app, is it? Thank's

Hi! Somehow on 4th March 2015 I experienced a mixture of two problems already known in the forum: a) https://support.mozilla.org/de/questions/1039948 b) https://support.mozilla.org/en-US/questions/1027288 First I was not able to get into FF Marketplace using the Marketplace App. It did not move on from the loading screen (so slightly different from b)) Marketplace worked fine when I used the browser like Ralph did suggest in a). Then I deleted the user data of the Marketplace-App in the Application manager. Since then I got into Markeplace again using the App, but Marketplace lost it's Layout. Using the Browser for accessing Marketplace works, but doesn't influence the app. My phone is Alcatel One Touch Fire E. Firefox OS 1.3.0.0 The last app I updated was BibleZ. I think resetting the phone could help. But instead of loosing all my data I would rather just use the browser to access marketplace. So could there be another possibility to solve the problem, so that I can use the Marketplace app again? When I had problems with displaying websites, I deleted the cookies and it worked again, but it is not possible in Marketplace app, is it? Thank's

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Ralph Daub
Ralph Daub
  • Locale Leader
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Hi Mike_Miller,

I'm sorry to hear you are having issues with the layout in your Marketplace application in your Firefox OS device.

Resetting the device back to factory defaults would likely resolve the issue, but I have also contacted the Marketplace team to see if there are any other suggested workarounds.

I will update you once I know more information.

- Ralph

Mike_Miller
Mike_Miller Deținătorul întrebării
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Thank's for your reply Ralph. My Problem is solved now, because I updated to Firefeox OS 2.0. The Update was just recently released.

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