Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla VPN

  • 2 replies
  • 1 has this problem
  • 36 views
  • Last reply by macadavyca

macadavyca
macadavyca
more options

I am running Mozilla VPN on an LG X power 2 mobile phone. As the name implies this phone has double the battery capacity of other phones. Mozilla VPN appears to be a real energy hog, sucking my battery dry very quickly. Is this normal? Why would a VPN app use so much power? Is there any way to limit or at least reduce the high energy use? I know, that's three questions, but I hope someone can help. Thanks!

I am running Mozilla VPN on an LG X power 2 mobile phone. As the name implies this phone has double the battery capacity of other phones. Mozilla VPN appears to be a real energy hog, sucking my battery dry very quickly. Is this normal? Why would a VPN app use so much power? Is there any way to limit or at least reduce the high energy use? I know, that's three questions, but I hope someone can help. Thanks!

Chosen solution

Hello,

Thank you for reaching out,

I would like to clarify, the VPN shouldn't be draining your battery considerably.

When you use the Mozilla VPN to connect to the Internet, you use the IP address of one of our encrypted servers instead of your real IP address, this will throw off data collectors who profile you based on your location.

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

Read this answer in context 👍 1

All Replies (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Chosen Solution

Hello,

Thank you for reaching out,

I would like to clarify, the VPN shouldn't be draining your battery considerably.

When you use the Mozilla VPN to connect to the Internet, you use the IP address of one of our encrypted servers instead of your real IP address, this will throw off data collectors who profile you based on your location.

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

macadavyca
macadavyca Question owner
more options

That fixed it - thanks for helping!