Can not take or watch photos + update my weather app with my flame device after updating to Firefox OS 2.0. - how can I solve this?
After updating the flame device photos are not saved anymore. I can see my old photos in the Gallery-list, but I can not click specific pictures anymore respectively the pictures do not appear anymore, when I click one. Also the update of my (german) weather app seems not to be possible anymore - the data download is not starting... Can someone help me with these issues?
Best
All Replies (3)
Hi Heikschmi,
I'm sorry to hear that you are having issues with the camera and app updates in your Flame device, after receiving an update from the manufacturer, T2M.
Are you having issues updating other applications as well? What about recording videos in the camera app?
After reading the information provided about your issue I suggest a soft reset of the phone.
- Take the back cover of the phone off.
- Take the battery out.
- Take the SIM card and microSD card out (if applicable).
- Wait 10 seconds.
- Put the SIM card and microSD card back in (if applicable).
- Put the battery back in.
- Put the back cover back on.
- Turn the device on.
- Check if the issue you were having is still present.
You may also try uninstalling and reinstalling the weather application. Please report back to us if this solved your problem!
Thank you,
- Ralph
Dear Ralph!
Thanks a lot for your reply! I was able to solve my problem on my own. It seems, that all my settings were changed after the update. I did store all my photos (and also my music) on an external sd cart and it seems that the device first was able to connect to this data, when I was changing again the default media location settings, to SD Card. I then did delete the weather app and then reinstalled it - working fine now.. So everything is fixed - thanks for your kind assistance! Best Heiko
Hi Heikschmi,
I'm happy to hear that your Firefox OS device is back to normal! Thank you for sharing your results.
I may open a bug because this does not seem to be a normal behavior. If you would be so willing to help, could you please provide the following information about your experience with this issue?
- What is the model of your phone?
- What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
- Please provide the steps to reproduce the issue you encountered, as much as you remember.
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!
- Ralph