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Only first line of text shows while writing SMS

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Ralph Daub

jano31coa
jano31coa
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Hi !

Just got my brand new Flame phone last week. I really like it ! Didn't change anything (no update or so on).

Anyway, It's the second time I have this bug. I didn't notice any cause : it seem to appear randomly, so I am unable tu reproduce it.

So, at some times, when I write a SMS, only the first line of text is showed on the screen. The space for the message grows as I write more line, but it shows only white, the text is hidden. When the SMS is sent, all the hidden text is sent (but with spelling mistakes, since I couldn't see what I write before sending it).

Closing the SMS App and starting it again seem to bring back to normal.

So, a few questions : 1) how do I know the bug is known ? 2) if unknown, how should I submit it to FOS devs ?

Cheers,

Jean

Hi ! Just got my brand new Flame phone last week. I really like it ! Didn't change anything (no update or so on). Anyway, It's the second time I have this bug. I didn't notice any cause : it seem to appear randomly, so I am unable tu reproduce it. So, at some times, when I write a SMS, only the first line of text is showed on the screen. The space for the message grows as I write more line, but it shows only white, the text is hidden. When the SMS is sent, all the hidden text is sent (but with spelling mistakes, since I couldn't see what I write before sending it). Closing the SMS App and starting it again seem to bring back to normal. So, a few questions : 1) how do I know the bug is known ? 2) if unknown, how should I submit it to FOS devs ? Cheers, Jean

All Replies (3)

jano31coa
jano31coa Question owner
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Here is a screenshot of the bug. (I actually wrote like 6 lines of random letters)

Modified by jano31coa

Andrew
Andrew
  • Moderator
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Hello,

Thank you for contacting Mozilla.

Could you be pressing the enter button accidentally?

I understand that you are having problems with composing SMS messages. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

  • What is the OS version found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi jano31coa,

Thank you for supporting Mozilla and the Open Web by using a Firefox OS Flame device! =)

In addition to the questions that Andrew asked, you may search for existing bugs in Bugzilla through the following links:

As for filing bugs, you can do so in Bugzilla's Homepage. Testing it on different versions of Firefox OS and finding exact steps to replicate is very helpful for the engineers. It can be very difficult to pinpoint an issue without this information.

You should also be aware of the Bug Writing Guidelines and Bug Writing Etiquettes if you wish to create your own bugs.

However, we are happy to create a bug for your if we have a good description of the steps to replicate, so that we can also test and replicate the issue ourselves.

I hope you find this information useful. Please let us know if you have any other questions about your Firefox OS device.

Thanks,

- Ralph