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The Contributor News & Resources Page contains information for contributors to the support.mozilla.org (SUMO) website.

Thanks for contributing to the '''''su'''pport. '''mo'''zilla. org'' ('''SUMO''') website! It's through your efforts that we are able to provide help to so many users. __TOC__ == What's new at SUMO == Check out the [/forums/contributors SUMO Community Discussions] forum, the other [/forums/ SUMO discussion forums], the [https://discourse.mozilla.org/c/sumo Mozilla Discourse SUMO category] and the [https://blog.mozilla.org/sumo/ SUMO blog] to see what's new at Mozilla Support. You can also join our community meetings, view the [https://air.mozilla.org/ Air Mozilla] SUMO meeting videos or read the meeting notes. You can find the details [https://wiki.mozilla.org/Support/Weekly_Meetings here]. ==Contributor Help Wanted== Refer to the [/get-involved Help Other Users] page for a quick overview or browse the complete set of [/kb/category/30 How to contribute] articles. *'''L10n Contributor''' - Help to [[Localize Firefox Help|translate Firefox Help]] content to your language. *'''Forum Contributor''' - Answer [/questions Support Forum questions] that need attention. See [[Answering questions on the Support forum]]. *'''KB Editor''' - Help to update [/contributors/need-changes Knowledge Base articles that need changes]. See [[Improve the Knowledge Base]] under [[Improve the Knowledge Base#w_help-us-improve-existing-articles|Help us improve existing articles]]. *'''Social Support Helper''' - [[Social Support Guidelines|Help users on Twitter and Facebook]] who are asking questions in your language. See the different [[Roles in the Social Support Program|Social Support roles]]. ==Helpful links for contributors== * [[Mozilla Support rules and guidelines]], for using the support and discussion forums at Mozilla Support. <!-- need updated link * [https://trello.com/b/lo2NBhas/sumo-roadmap SUMO Roadmap] tells you what we are planning on working on for the end of the year. --> * As usual at Mozilla, we use [https://bugzilla.mozilla.org/ Bugzilla] to track bugs and enhancement requests. ** If there is anything wrong on Mozilla Support, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=support.mozilla.org file a SUMO bug report], so we can fix it. ** You can browse through [https://bugzilla.mozilla.org/buglist.cgi?product=support.mozilla.org this list of SUMO bugs] to see what types of issues we track. * Besides our production servers at [http://support.mozilla.org support.mozilla.org], we have a staging server available for testing:<br>'''[http://support.allizom.org support.allizom.org] - AKA "stage"''' - Updates constantly from our 'master' branch, so it is running the latest code. Please attempt to reproduce bugs here before reporting. If they've been fixed already, they'll be fixed here. If you want to make a change and are unsure how it works, you can test it on this server first. ==Staying updated== If you want to watch changes to articles, go to the [/localization KB dashboard], click the link on the top that says '''Subscribe…''' and select the appropriate checkboxes. '''Community meetings:''' We have bi-weekly community meetings where the latest SUMO community developments are discussed, on Wednesday at 9 am PT. <!-- The following needs review and revision for outdated content: We also have a standing Social Support Meeting on Fridays 9 am PST For more information, please read [[How To Participate In SUMO Contributor Meetings]]. -->You can participate in meetings, view the meeting video or read the notes. For more information, please see the [https://wiki.mozilla.org/Support/Weekly_Meetings Support/Weekly Meetings] Mozilla Wiki. ==Communication channels== We use the [/forums SUMO Contributor forums] and the [https://discourse.mozilla.org/c/sumo SUMO category on Mozilla Discourse] to discuss everything about Mozilla Support. You can also find many of us in Mozilla's [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO Matrix room]. See the [https://wiki.mozilla.org/Matrix Matrix - MozillaWiki] page to learn more about Matrix. We also use the private message link on each user profile to message individuals using SUMO. ==Contributor and group directories== ''Attracting (and keeping) new collaborators has always been via a personal contact and coaching.'' We have several ways you can get into personal contact with SUMO leaders and contributors for coaching. We have the [[Meet the team]] page; we also encourage you to register at [https://people.mozilla.org PMO] and the [https://community.mozilla.org/ community portal] to get to know the broader Mozilla community. The following table includes links to the groups in the SUMO project where you will find the group leaders and contributors. {| |'''Support Forum''' |[/groups/forum-moderators Moderators] |[/groups/forum-helpers Forum Helpers] | |- |'''Localization''' |[/forums/l10n-forum/711081#post-64100 Index of all locale information (forum post)] | |- |'''Administration''' | |[[Meet the team|SUMO Admins]] | |- |'''Quality Assurance''' |[/groups/quality-assurance QA Contributors] | | |- |'''Knowledge Base''' |[/groups/knowledge-base-editors KB Editors] |[/groups/knowledge-base-reviewers KB Reviewers] | |} <!-- update or remove? ==Contributor Commitments== ''We consider everyone who helps a user to be a contributor and we ask you to make a greater commitment if you are able.'' *Have fun and do new things! *Help users as described in the [/en-US/kb/category/30 How to contribute] articles *Commitment of one year *Click '''Email me article changes''' on this page and read the News updates *Let your group leader know if you have a change in circumstances that is impeding your ability to contribute ''We ask for two additional commitments from group leaders.'' *Update the [[Group Status Report|SUMO status report]] for your group each week *Attend one Mozilla-sponsored in-person event every two years ===What if I am having trouble meeting my commitments?=== ''Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it:'' *'''Remember, you are not alone.''' Many contributors have been in this situation. No one will be surprised or disappointed to hear that you are having a hard time keeping up. *'''Raise your hand and communicate.''' The more the rest of your group understands what you are going through, the easier it is for everyone. SUMO is very supportive, you may get more help than you imagined, just by letting people know. If you have to resign, it will be much easier on everyone if you let your group know sooner rather than later. * '''Changes in status aren't permanent.''' If you need to lighten your load for a few months, that is usually manageable. When you are ready to take on more, we'll be happy to work with you. If you need to resign now, it doesn't mean that you can't rejoin the contributor group when circumstances change. * '''Don't go silent.''' Disappearing is the worst response for everyone. Your group won't know whether to recruit a replacement or not. It doesn't matter what the reason is, just let us know, so we can help. -->