Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

Flash player crashes all the time. How can I fix this?

  • 2 respostas
  • 17 têm este problema
  • 11 visualizações
  • Última resposta de Wesley Branton

firefoxuser11
firefoxuser11
more options

This is driving me crazy!! This happens too many times where I will be on a website with Flash and Firefox will pop up this message saying that the Flash player script has crashed and if I want to keep it on or turn it off. Basically what is happening is the flash player is crashing and it happens way too many times. I've done everything! Updating the flash player, resetting Firefox...nothing is working. Yes, I do have the latest version of Firefox.

This is driving me crazy!! This happens too many times where I will be on a website with Flash and Firefox will pop up this message saying that the Flash player script has crashed and if I want to keep it on or turn it off. Basically what is happening is the flash player is crashing and it happens way too many times. I've done everything! Updating the flash player, resetting Firefox...nothing is working. Yes, I do have the latest version of Firefox.

Todas as respostas (2)

Wesley Branton
Wesley Branton
more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Wesley Branton
Wesley Branton
more options

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.