Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

I keep getting a notice to update to 3.6.16 but can't seem to update from 3.6.13 on my Mac. When I download it shows Firefox 5.0.1. What's the deal???

more options

My Mac had the 3.6.13 version originally and kept getting the notice to update. Every time I tried to update following the instruction that said "When prompted, drag the Firefox icon into the image of your Applications folder". But I was never prompted. When I downloaded it showed an icon on my desktop that says "Firefox 5.0.1.dmg" but no further instruction as to what I should do. There are also now two rectangular icons on my desktop that look like minature drives that are blue with a white Firefox symbol on it and are named Firefox. Checking the info of them shows one as version 3.6.13.dmg and the other as version 5.0.1.dmg. Both say for Mac OS Extended. The 3.6.13 shows the date created as 12-3-10 (the date I bought the Mac) and the other shows 12-7-2011. What should I do? The update notice happens at least once per day.

My Mac had the 3.6.13 version originally and kept getting the notice to update. Every time I tried to update following the instruction that said "When prompted, drag the Firefox icon into the image of your Applications folder". But I was never prompted. When I downloaded it showed an icon on my desktop that says "Firefox 5.0.1.dmg" but no further instruction as to what I should do. There are also now two rectangular icons on my desktop that look like minature drives that are blue with a white Firefox symbol on it and are named Firefox. Checking the info of them shows one as version 3.6.13.dmg and the other as version 5.0.1.dmg. Both say for Mac OS Extended. The 3.6.13 shows the date created as 12-3-10 (the date I bought the Mac) and the other shows 12-7-2011. What should I do? The update notice happens at least once per day.

Todas as respostas (1)

more options

If you want to stick with the 3.6 line, you can get the latest version here:

http://www.mozilla.com/firefox/all-older

I don't know how Macs work, but this article might help: Installing Firefox on Mac | How to | Firefox Help.