Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

Unified inbox is not working in TBird 60.0

  • 2 respostas
  • 1 tem este problema
  • 75 visualizações
  • Última resposta de gmax

vincentfu
vincentfu
more options

After I upgraded Thunderbird to 60.0 I no longer see a unified inbox.

View->Folders->Unified is selected. I can expand the Inbox and see messages for each account but nothing is displayed when I select the unified inbox.

My problem is similar to what is reported at https://support.mozilla.org/en-US/questions/1213027 but I can't carry out his solution.

After I upgraded Thunderbird to 60.0 I no longer see a unified inbox. View->Folders->Unified is selected. I can expand the Inbox and see messages for each account but nothing is displayed when I select the unified inbox. My problem is similar to what is reported at https://support.mozilla.org/en-US/questions/1213027 but I can't carry out his solution.

Solução escolhida

I resolved this issue by following the instructions at:

https://support.mozilla.org/en-US/questions/1047937

I deleted the 'smart mailboxes' directory in the Mail directory of my profile. When the smart mailboxes were regenerated I once again was able to see a unified inbox.

Ler esta resposta 👍 0

Todas as respostas (2)

vincentfu
vincentfu Autor da pergunta
more options

Solução escolhida

I resolved this issue by following the instructions at:

https://support.mozilla.org/en-US/questions/1047937

I deleted the 'smart mailboxes' directory in the Mail directory of my profile. When the smart mailboxes were regenerated I once again was able to see a unified inbox.

gmax
gmax
more options

Vincent, thanks for updating your post with the resolution that worked for you. It helped me out.

After postponing upgrading Thunderbird (from 52.6) for a long time, upgrading to TBird 60.3 led me to find Vincent's post (as I experienced a similar "empty unified inbox" - while individual account inboxes listed emails within) AND as I was unable to display the "Edit Saved Search Properties for Inbox" dialog box from the 'Properties' of the context menu of the Unified Inbox (it displayed the same "Folder Properties" dialog box as for individual account inboxes), I was unable to use the https://support.mozilla.org/en-US/que.../1213027 suggested solution (as I had numerous times before when my unified inbox would misbehave).

This initially lead me to believe that I had to use a "new way of doing things in TBird 60.X and beyond" when I read about "global inbox" in https://support.mozilla.org/en-US/kb/unify-your-pop-email-accounts-global...

I was able to resolve my problem using the same "delete the 'smart mailboxes' sub-directory suggested in https://support.mozilla.org/en-US/que.../1047937 (to the 'Mail' directory found in the 'Help' -> 'Troubleshooting Information' page - now under 'Application Basics' -> 'Profile Folder' 'Open Folder' button).