Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Cannot load video/audio for any 123greetings ecards after firefox automatic update. No problems with other browsers.

  • 4 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta de melig

more options

I can get to the 123greetings site & select a card, but it never loads or plays. Also tried to look at other ecards I'd sent, but none of those load either. Have NO problems when using Chrome. Did not have any problems until the most recent automatic update from Firefox. Does anyone know how to fix this problem? I love using Firefox & have used it for years without any problems.

I can get to the 123greetings site & select a card, but it never loads or plays. Also tried to look at other ecards I'd sent, but none of those load either. Have NO problems when using Chrome. Did not have any problems until the most recent automatic update from Firefox. Does anyone know how to fix this problem? I love using Firefox & have used it for years without any problems.

Solução escolhida

Please update your Flash to Version: 26.0.0.137 if it is not https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

Try updating your Video Drivers : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration and not sure if this will help but : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

Ler esta resposta 👍 0

Todas as respostas (4)

more options

Solução escolhida

Please update your Flash to Version: 26.0.0.137 if it is not https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

Try updating your Video Drivers : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration and not sure if this will help but : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

more options

Flash player is most current version. Problem still occurs in Safe mode.

more options

SO did you update your Audio and video drivers as per my previous post ?

more options

I had to Refresh Firefox. That solved my problem.