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Monitor Plus, data broker scan, shutdown, refund, privacy

Learn what happens when Mozilla Monitor Plus shuts down, how refunds work, and what data will be deleted.

<!-- Mozilla Monitor Plus will shut down on '''December 17'''. This means the '''data broker scan and automated removal service''' will no longer be available. Mozilla Monitor’s free monitoring service will continue to provide real-time alerts and step-by-step guides to mitigate the risks of a data breach. We’ve also added the ability for all users to monitor up to '''20 email addresses'''. We know this change may cause concern, and we’re committed to keeping you informed and ensuring your data remains secure. =Why is Monitor Plus shutting down?= As part of our ongoing efforts to advance [https://www.mozilla.org/en-US/mission/ Mozilla’s mission] of ensuring people are empowered, safe, and independent online, we’re refocusing our resources on other privacy and security initiatives. This shift will allow us to better serve our users and continue developing tools that have the greatest impact in helping people protect their digital lives. =What this means for you= '''If you’re a free user''': *If you have '''not run a data broker scan''', you can no longer start one. *If you '''have already run a scan''', you will continue to see your results until '''December 17'''. '''If you’re a Monitor Plus subscriber''': *You will continue to receive '''data broker removal protections''' until '''December 17'''. *After that date, all information related to Monitor Plus scans and removals will be '''permanently deleted'''. =Refunds and subscription changes= *All '''Monitor Plus subscribers''' will automatically receive a '''prorated refund''' for the unused portion of their subscription. Refunds will be issued to the '''original payment method''' shortly after the shutdown date. *'''PayPal subscribers''' whose payment was processed more than 180 days before the shutdown may receive their refund through a different method; you’ll receive an email with details. *'''Privacy Protection Plan bundle users''' (Mozilla VPN, Monitor Plus, and Firefox Relay) will automatically move to a '''new plan''' that includes '''Mozilla VPN''' and '''Firefox Relay email masking''' at a lower price. **These users will also receive a prorated refund for the unused portion of their Monitor Plus subscription. **If you prefer not to continue with the new plan, contact [https://support.mozilla.org/en-US/questions/new/monitor/form Contact Support] to cancel and receive a full prorated refund. =What happens to your data= *All '''Monitor Plus data''' related to data broker scans and removals, along with any information that you provided to help perform the scans, will be permanently deleted after the shutdown date. *'''Mozilla Monitor’s data breach alerts''' will remain active, and all users can monitor up to '''20 email addresses''' for potential breaches. Mozilla remains committed to protecting your privacy and keeping your data safe. =Frequently Asked Questions= ==Do I need to cancel my subscription to get a refund?== '''No'''. Refunds will be processed automatically to your original payment method. You do not need to take any action. *'''Privacy Protection Plan bundle users''' will receive a prorated refund for the unused portion of their Monitor Plus subscription. ==What happens to my scan results after shutdown?== Your scan results will remain available until the shutdown date. After that, they’ll be permanently deleted. ==Will breach monitoring still be available?== '''Yes'''. Mozilla Monitor’s free breach monitoring will continue, and you’ll be able to track up to '''20 email addresses'''. The monitoring is automatic and requires no further action from you. ==What happens to my personal data?== All Monitor Plus scans and removal data will be permanently deleted after the shutdown date. Only the breach monitoring service and related data (email addresses being monitored for data breaches, potential data breaches, and steps a user has taken to resolve a breach) will be retained. *Additionally, users have the option to [https://monitor.mozilla.org/user/settings/manage-account cancel their Monitor free account in their Monitor Settings], which will delete all of their Monitor data, or to [https://accounts.firefox.com/settings cancel their Mozilla Account]. *Users can delete their [https://monitor.mozilla.org/user/settings/manage-account Monitor free account from the Monitor Settings page]. This will remove all data stored by Monitor. *If they prefer, they can also [https://accounts.firefox.com/settings delete their entire Mozilla account], which will remove access to all Mozilla services and erase all associated data. ==What happens to removals that were in progress and never completed at shutdown?== Removal requests have been sent to the data brokers on sites where we found your data exposed. You can either wait for the data brokers to comply with our initial request or send them a follow-up data deletion request. To send a data deletion request yourself, most data brokers have a link at the bottom of their website that says, {button Do Not Sell My Personal Info} or {button Exercise my data privacy rights}. Click on one of these options and follow the steps to request that your data be deleted or suppressed. ==When will I get my refund?== Refunds will be issued automatically shortly after the shutdown date. ==Am I eligible for a refund?== If you have unused time on Monitor Plus at the shutdown date, you will receive a refund for that time. ==Who can I contact if I have more questions?== Our support team is here to help. Visit [https://support.mozilla.org/en-US/questions/new/monitor/form Contact Support] for assistance. =Related articles= *[https://www.mozilla.org/en-US/privacy/principles/ Mozilla’s privacy principles] *[[Subscribe to Firefox Relay Premium]] *[[How to sign in to Mozilla VPN]] --> Monitor Plus, Mozilla’s premium data broker scan and removal service, '''officially shut down on December 17'''. The core features of Mozilla Monitor remain available, including real-time breach alerts and actionable guidance. We’ve also expanded free monitoring to include up to 20 email addresses per user. We know this change may raise questions, and this article is here to clarify what happened to your data, how it affects you, and what you can do next. =Why has Monitor Plus shut down?= As part of our ongoing efforts to advance [https://www.mozilla.org/en-US/mission/ Mozilla’s mission] of empowering people to be safe and independent online, we’re refocusing our resources on other privacy and security initiatives. This shift will allow us to better serve our users and continue developing tools that have the greatest impact in helping people protect their digital lives. =What this means for you= ==If you were a free Mozilla Monitor user:== *You can no longer start a data broker scan. *If you had already run a scan before December 17, your results are no longer available. *Mozilla Monitor’s free breach monitoring service continues with expanded support for up to 20 email addresses. ==If you were a Monitor Plus subscriber:== *All data broker removal protections ended on December 17. *All Monitor Plus scan and removal data has been permanently deleted. =Refunds and subscription changes= All Monitor Plus subscribers have automatically received a prorated refund for any unused time. Refunds were issued to the original payment method. *'''PayPal users''': If your payment was more than 180 days old, your refund may have been processed through an alternate method. You should have received an email with instructions. *'''Privacy Protection Plan bundle users''' (Mozilla VPN, Monitor Plus, Firefox Relay): **A prorated refund for the unused portion of Monitor Plus has been issued. **If your subscription was set to automatically renew, you have been moved to a new plan, including Mozilla VPN and Firefox Relay at a lower price. **If you turned auto-renewal off, you will retain access to Mozilla VPN and Firefox Relay throughout the remainder of your billing cycle. **If you prefer to receive a full refund, contact [https://support.mozilla.org/en-US/questions/new/monitor/form Mozilla Support] to cancel. Be aware that getting the full refund will result in losing access to the new plan, which includes '''Mozilla VPN''' and '''Firefox Relay''' at a lower price =What happened to your data?= *All '''Monitor Plus data''' (data broker scan results and removal requests) will be '''permanently deleted''' as part of our shutdown. *Your '''Mozilla Monitor breach monitoring''' service, including your list of monitored email addresses and alert history, remains active. =Removals that were in progress at shutdown= All removal requests that had been initiated were already sent to the applicable data brokers. If you still want to follow up on these, you can: #Visit the broker’s website. #Look for a link like '''“Do Not Sell My Personal Info”''' or '''“Exercise My Data Rights.”''' #Follow their instructions to submit a direct deletion request. =Frequently asked questions (FAQ)= ==Do I need to cancel my subscription to get a refund?== No. Refunds were issued automatically. If your refund failed for any reason, we will email you. *'''Privacy Protection Plan bundle users''' will receive a prorated refund for the unused portion of their Monitor Plus subscription. ==What happened to my scan results after the shutdown?== They will be permanently deleted as part of the Monitor Plus shutdown process. ==Is breach monitoring still available?== Yes. Mozilla Monitor’s free breach monitoring will continue, and you’ll be able to track up to '''20 email addresses'''. The monitoring is automatic and requires no further action from you. ==What happened to my personal data?== All Monitor Plus-related data (scans and removals) will be deleted. Only the breach monitoring service and related data (email addresses being monitored for data breaches, potential data breaches, and steps a user has taken to resolve a breach) will be retained. Additionally, you have the option to [https://monitor.mozilla.org/user/settings/manage-account cancel your Monitor free account in Monitor Settings], which deletes all of your Monitor data, or to [https://accounts.firefox.com/settings cancel your Mozilla Account]. You can delete your [https://monitor.mozilla.org/user/settings/manage-account Monitor free account from the Monitor Settings page]. This removes all data stored by Monitor. If you prefer, you can also [https://accounts.firefox.com/settings delete your entire Mozilla account], which removes access to all Mozilla services and erases all associated data. ==When did I get my refund?== Refunds are being processed up until December 31. If you didn’t receive yours, contact [https://support.mozilla.org/en-US/questions/new/monitor/form Mozilla Support]. ==Am I eligible for a refund?== If you had any unused time on your Monitor Plus subscription when the service ended. ==Who can I contact if I have more questions?== Our support team is here to help. Visit [https://support.mozilla.org/en-US/questions/new/monitor/form Mozilla Support] for assistance. =Related articles= *[https://www.mozilla.org/en-US/privacy/principles/ Mozilla’s privacy principles] *[[Subscribe to Firefox Relay Premium]] *[[How to sign in to Mozilla VPN]]