I am no longer able to sign on to the www.tax.ny.gov login account to make my payroll payments and certfied payroll. It began after 11/1. I get an error occured during a connection to my.ny.gov.PR_CONNECT_RESET_ERROR

Hello, the problem might be related to the proxy connection or Firefox's HTTPS settings. To check, go to Firefox's settings, then to the proxy section, and see if a proxy is enabled. If so, set it to the default settings, then try again. If it still doesn't work, go to Firefox's settings, select “Privacy & Security,” scroll down to “HTTPS DNS,” click “Advanced Settings,” and then click “Set to Default DNS.”

The code PR_CONNECT_RESET_ERROR indicates that the server, or its security system (to screen out bots, for example), or a router/filter between your computer and the website, or a security/family safety filter on your computer sent Firefox a TCP RST instruction, which means immediately stop trying to connect. The question is where that is coming from and/or why are you getting it.

Since you have an immediate filing due, I suggest using Microsoft Edge for the moment.

If that is also rejected, consider the following:

(A) If you are using a VPN when accessing these sites, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?

(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings page using either:

• "3-bar" menu button > Settings
• (menu bar) Tools > Settings
• type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?