Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji
Otwarte

I cannot log into my prefered profile after update

jim192

I just updated my browser and now I am unable to access my work profile because FF made me choose my original profile because they both use the same email. I would rather kill the original account and get back my work one. Can I do this?

I just updated my browser and now I am unable to access my work profile because FF made me choose my original profile because they both use the same email. I would rather kill the original account and get back my work one. Can I do this?

Wszystkie odpowiedzi (1)

Hi jim192,

Before deleting anything, I'd recommend checking whether your work profile is still available on your computer. Firefox profiles are separate from Mozilla accounts, so using the same email address shouldn't normally prevent you from accessing a local profile.

Could you type `about:profiles` into the address bar and press Enter? This page lists the Firefox profiles currently available on your computer. Check whether your work profile is listed there and, if it is, try clicking Launch profile in new browser.

If your work profile isn't listed, please don't delete or reset anything yet, as your bookmarks, passwords and other work data may still be recoverable.

You can find more information about managing profiles here: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Does your work profile appear on the `about:profiles` page, or is Firefox no longer showing it at all?

Zadaj pytanie

Aby odpowiadać na posty, musisz zalogować się na swoje konto. Zadaj pytanie, jeśli nie masz jeszcze konta.