encountering a message of "The installation seems to be incomplete.
I am encountering a message of "The installation seems to be incomplete. Please check your hardware and disk setup and/or re-install." when trying to run Thunderbird.
This first occurred on a system that had been working for a while. An update may have been installed.
Here's what I've tried. -
Uninstall Thunderbird (along with Firefox and Mozilla Maintenance.) Checked for Program Files/Mozilla folder (all were removed). Run SFC / Scannow Run CHKDSK Installed pending Windows update. Restarted the System Renamed (essentially removed) Profiles folder Turned antivirus software off Downloaded and installed the latest version of Firefox, then Thunderbird. Launched Thunderbird. Still received the same error..
Any ideas on how to resolve the issue?
Wszystkie odpowiedzi (3)
This is not a solution, but I wanted to point out that the default install location for Thunderbird (64-bit) for Windows is
C:\Program Files\Mozilla Thunderbird
not
C:\Program Files/Mozilla
So, if I take your description literally, you may not have deleted all the leftover files from a previous Thunderbird installation.
Hi Lin - thanks for the note. I was trying to indicate that all of the Mozilla* folders were removed by the "uninstall" processes, including "Mozilla Thunderbird" and "Mozilla Firefox". I did not have to manually remove either one after the running through the uninstall procedures.
It may not be installed in the normal location, so you'd always need to determine where it's actually running from. But regardless, it should be sufficient to just (re)install.
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