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Hi, Thanks for reaching out. We’re having trouble understanding the issue based on the information provided. Could you please share more details about the problem you’re experiencing? It would help to include: * Your operating system * Your [[Find what version of Firefox you are using|Firefox version]] * Any error messages you see * Steps you've already tried to solve the issue If English isn’t your first language, feel free to reply in your native language or use a translation tool. For tips on posting, please review our [[Mozilla Support rules and guidelines]]. Looking forward to your update!