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Thunderbird Mobile - No Inbox or other folders on only one account (Outbox only)

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postaccount
postaccount
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Hi all,

I have tried on K9, and Thunderbird Mobile.

On my tablet, with K9 mail, I exported my fully working accounts, and imported to my phone. All worked, except one account, where it only has an outbox. No inbox, no sent folder, nothing.

I then Installed Thunderbird mobile, and used the QR code link in the desktop app, to sync to it. Same issue. All other accounts work fine, but not that one account. Only an outbox.

I've logged into the web version of that account, and no restrictions are on folders. And it's only on my phone. On tablet it's fine.

I can't even choose folders in settings, for sent, etc, as there are none to choose.

Any help would be greatly appreciated. Thank you

Hi all, I have tried on K9, and Thunderbird Mobile. On my tablet, with K9 mail, I exported my fully working accounts, and imported to my phone. All worked, except one account, where it only has an outbox. No inbox, no sent folder, nothing. I then Installed Thunderbird mobile, and used the QR code link in the desktop app, to sync to it. Same issue. All other accounts work fine, but not that one account. Only an outbox. I've logged into the web version of that account, and no restrictions are on folders. And it's only on my phone. On tablet it's fine. I can't even choose folders in settings, for sent, etc, as there are none to choose. Any help would be greatly appreciated. Thank you

Wszystkie odpowiedzi (1)

Platform34
Platform34
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Have you checked the folders are correctly mapped under settings > account > folders?

Have you tried adding the account by entering your email address and credentials instead of using the QR code. Might be worth trying and seeing if the issue reproduces.

What versions of the mobile app are you using and who is your email provider? Is the account presenting the issue connecting via Imap or Pop3?

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