Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zamknięty i zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Thunderbird deletes entire inbox instead of just the selected emails

  • 1 odpowiedź
  • 0 osób ma ten problem
  • 22 wyświetlenia
  • Ostatnia odpowiedź od Matt

SuMo Bot
SuMo Bot
more options

Sometimes when I delete a group of emails from my inbox it deleted the entire inbox. It has happened twice now. When it did it yesterday I had 8 emails selected for deletion. When I hit delete it deleted all 2200 emails in the box. When it was deleting them I confirmed that only 8 were selected by looking at the number of selected in the lower right corner of the screen. Worse, when I click undo the delete it does not restore the 2200 deleted but only the 8 that I had selected for deletion. This is a serious bug and has resulted in loss of all my emails over the few years.

Sometimes when I delete a group of emails from my inbox it deleted the entire inbox. It has happened twice now. When it did it yesterday I had 8 emails selected for deletion. When I hit delete it deleted all 2200 emails in the box. When it was deleting them I confirmed that only 8 were selected by looking at the number of selected in the lower right corner of the screen. Worse, when I click undo the delete it does not restore the 2200 deleted but only the 8 that I had selected for deletion. This is a serious bug and has resulted in loss of all my emails over the few years.

Wszystkie odpowiedzi (2)

Matt
Matt
  • Top 10 Contributor
  • Moderator
more options

Thunderbird uses a dedicated"index" to display email in a list in the user interface. It is not "connected" to the actual mails on your computer, and I have seen many occasions over the years where this list of just plain wrong.

I am guessing what you are seeing is essentially this, with the system rebuilding that list post the deletion of the 8 email and coming up empty. The most common cause historically was an antivirus program "quarantining" the entire POP inbox to block the email in it that it does not like. Thunderbird knows nothing of the file suddenly going missing and only when something occurs that causes the list to be updated from source does the loss of mail become apparent. Compacting is a very common cause of this apparent loss of data "now" and apparently in your case multiple selection for deletion.

SuMo Bot
SuMo Bot Zadający pytanie
more options

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.