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"Your Firefox Profile cannot be loaded. It may be missing or inaccessible."

  • 7 odpowiedzi
  • 2 osoby mają ten problem
  • 17 wyświetleń
  • Ostatnia odpowiedź od philipp

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I know this issue has been answered many times already; I've looked through a few of them and found no solution to my problem. I am unable to open up my Firefox and the above message is displayed. In order to open my Firefox: I need to delete my Profiles.ini file and allow Firefox to create a new profile every time. My Profiles.ini file has not been renamed or moved (C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles.ini). My Profile has not been renamed or moved (C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles). And the name of the profile on the Profiles.ini file is the same as the one in the Profiles folder. Thank you for the help.

I know this issue has been answered many times already; I've looked through a few of them and found no solution to my problem. I am unable to open up my Firefox and the above message is displayed. In order to open my Firefox: I need to delete my Profiles.ini file and allow Firefox to create a new profile every time. My Profiles.ini file has not been renamed or moved (C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles.ini). My Profile has not been renamed or moved (C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles). And the name of the profile on the Profiles.ini file is the same as the one in the Profiles folder. Thank you for the help.

Wszystkie odpowiedzi (7)

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Images took too long to load with the question ^.

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hi Life-Contemplator, we have seen other users report this problem in two circumstances recently: either if they had an old version of kaspersky security software running on their device or on accounts with usernames containing non-latin characters. would one of these cases apply to you too?

edit: ah, your screenshots give the answer... we're looking into this issue at https://bugzilla.mozilla.org/show_bug.cgi?id=1418325

Zmodyfikowany przez philipp w dniu

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Hi @philipp, thanks for the info. So currently, I'm just waiting on the bug to be fixed and an update?

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Probably better to download an older version of Firefox and turn off automatic updates for now. Waiting on an update for this might take several months.

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we'll fast-track a fix for this once we have it for sure...

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Yh, I'll do that. Thanks for suggestion @moz4bugs. Alright, thanks a lot @philipp.

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hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/