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Firefox crashes

  • 5 odpowiedzi
  • 1 osoba ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od cor-el

Naveed1_
Naveed1_
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I recently deleted my firefox and downloaded it again because it keeps crashing and showing a black screen or not responding but this still hasnt solved the problem. Can someone help, as i use firefox daily for work.

I recently deleted my firefox and downloaded it again because it keeps crashing and showing a black screen or not responding but this still hasnt solved the problem. Can someone help, as i use firefox daily for work.

Wszystkie odpowiedzi (5)

ideato
ideato
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Hi Naveed1_

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Naveed1_
Naveed1_ Zadający pytanie
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Crash ID: bp-06e0884d-5aa4-41f1-b971-c4c4d2150721

Naveed1_
Naveed1_ Zadający pytanie
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Crash ID: bp-24eb64cf-dcb4-4ce1-838a-cc0f92150723

Naveed1_
Naveed1_ Zadający pytanie
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Crash ID: bp-219b6750-3a1b-49aa-81b9-0c7dd2150714

cor-el
cor-el
  • Moderator
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Those crash reports are shutdown hangs.

Try to use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

In case you use "Clear history when Firefox closes" then try to disable this feature as a test.

If you use "Clear history when Firefox closes" to clear Cookies then exclude the cookies and instead let the cookies expire when Firefox is closed to make them session cookies.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: Keep until: "I close Firefox"

Create a cookie 'allow' exception for cookies that you want to keep.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions