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Firefox crashes

  • 3 odpowiedzi
  • 7 osób ma ten problem
  • 4 wyświetlenia
  • Ostatnia odpowiedź od raghuj

raghuj
raghuj
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1) No tabs opened and Firefox left opened then also it crashes 2) No crash in case of Safe mode 3) Firefox is up to date 4) Tried disabling/Uninstalling newly added extensions/add ons 5) This happens daily at least 3 times. Crash Report IDs : bp-0da185b9-df02-4267-b09d-4388f2140822 8/22/2014 2:39 PM bp-a1569201-3d0f-4ab5-975c-92b322140821 8/21/2014 5:54 PM bp-962f1652-c391-46e3-9e58-d1b2e2140821 8/21/2014 2:23 PM bp-3b856677-bac3-42ea-af5f-3f8252140820 8/20/2014 3:53 PM bp-ca1498ab-5ea6-455a-8403-886512140820 8/20/2014 11:12 AM bp-884d3317-1114-45d3-98d0-9b65a2140819 8/19/2014 8:19 PM bp-091f2a70-7dbc-448e-b9b0-837d12140818 8/18/2014 7:43 PM I am a big fan of firefox that's the reason i have not installed Chrome also, Please help me with this or else I have to look for another browser.

1) No tabs opened and Firefox left opened then also it crashes 2) No crash in case of Safe mode 3) Firefox is up to date 4) Tried disabling/Uninstalling newly added extensions/add ons 5) This happens daily at least 3 times. Crash Report IDs : bp-0da185b9-df02-4267-b09d-4388f2140822 8/22/2014 2:39 PM bp-a1569201-3d0f-4ab5-975c-92b322140821 8/21/2014 5:54 PM bp-962f1652-c391-46e3-9e58-d1b2e2140821 8/21/2014 2:23 PM bp-3b856677-bac3-42ea-af5f-3f8252140820 8/20/2014 3:53 PM bp-ca1498ab-5ea6-455a-8403-886512140820 8/20/2014 11:12 AM bp-884d3317-1114-45d3-98d0-9b65a2140819 8/19/2014 8:19 PM bp-091f2a70-7dbc-448e-b9b0-837d12140818 8/18/2014 7:43 PM I am a big fan of firefox that's the reason i have not installed Chrome also, Please help me with this or else I have to look for another browser.

Wybrane rozwiązanie

Since i am not able to find any solution other than re-setting the FF, i found a workaround for this; Workaround

Just rename the PKCS11.dll usually found in C:\Program Files\Symantec\PKI Client\ to something else and then start the firefox and rename it back, that's it FF never crashes and CPU usage is also not shooting up.

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Wszystkie odpowiedzi (3)

philipp
philipp
  • Moderator
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hello raghuj, these crashes are all caused by a library on your computer named PKCS11.dll - which suggests it is part of a smartcard module. can you try to update ore remove any software related to smartcards on the device?

cor-el
cor-el
  • Moderator
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This could be possibly related to Symantec PKI Client Plugin Extension 0.1 (pki.client.extension@symantec.com)

raghuj
raghuj Zadający pytanie
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Wybrane rozwiązanie

Since i am not able to find any solution other than re-setting the FF, i found a workaround for this; Workaround

Just rename the PKCS11.dll usually found in C:\Program Files\Symantec\PKI Client\ to something else and then start the firefox and rename it back, that's it FF never crashes and CPU usage is also not shooting up.