Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble lukket og arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

  • 2 svar
  • 3 har dette problemet
  • 9 views
  • Siste svar av philipp

mozi108
mozi108
more options

Crashes occur very frequently, few times every day. Tried all steps advised, including extensions etc... This is last crash report:

AdapterDeviceID: 0x 861 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1 BuildID: 20140212131424 CrashTime: 1394522206 EMCheckCompatibility: true FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1392420507 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 861GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 58000 StartupTime: 1394487824 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 27.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Crashes occur very frequently, few times every day. Tried all steps advised, including extensions etc... This is last crash report: AdapterDeviceID: 0x 861 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1 BuildID: 20140212131424 CrashTime: 1394522206 EMCheckCompatibility: true FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1392420507 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 861GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 58000 StartupTime: 1394487824 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 27.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

philipp
philipp
  • Moderator
more options

thread continuing at https://support.mozilla.org/en-US/questions/989596