We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I'm in a Firefox browser window the screen info rolls up and down and doesn't respond to scroll bar control.

more options

This problem occurs intermmitently, but becomes more prevalent the longer I stay in the window and resumes when I move into another website. Occasionally, I seem to be able to stop the rolling by right-clicking the mouse while hovering the pointer arrow over the scroll bar. ost of the time I can not control the window roll, even with the scroll bar. If I exit Firefox and return, the problem ceases and then resues as before.

This problem occurs intermmitently, but becomes more prevalent the longer I stay in the window and resumes when I move into another website. Occasionally, I seem to be able to stop the rolling by right-clicking the mouse while hovering the pointer arrow over the scroll bar. ost of the time I can not control the window roll, even with the scroll bar. If I exit Firefox and return, the problem ceases and then resues as before.

All Replies (3)

more options

Problem with firefox and Operating system.... Kindly reinstall firefox, surely will rectify the problem, and will also will be a precautionary measure for such future problems

Happy browsing Regards

more options

Thank you for the quick reply. I did reinstall FF and the problem reappears.

One added item, I have noticed the same screen rolling problem in IE 11.0, latest version.

more options

Must be a problem with the graphics drivers or operating system.. Any other system malfunctioning reported ? If yes, kindly contact your system admin and format your OS... Must be a problem with compatibility, so please do the the above

Happy browsing