incompatible with www.fafra.ed.gov
I'm trying to apply online with www.fafsa.ed.gov for financial aid. The message I keep getting is: Supported Mozilla Firefox browsers: Windows XP - Mozilla Firefox 3.5.x and 3.6.x Windows Vista - Mozilla Firefox 3.5.x and 3.6.x Windows 7 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.5 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.4 - Mozilla Firefox 3.6
Instructions for upgrading Mozilla Firefox browser:
Click this link to access http://www.mozilla.com/firefox. Click the "Download Firefox" button. We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
As far as I know I have the latest upgrades. What the heck is happening here?????? I don't want to download Firefox all over again. It's already in my system. How do I get around this and get my application rolling along.
All Replies (1)
See the same question from another user and 2 responses just yesterday: https://support.mozilla.com/en-US/questions/842760
You need to update the following. The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question.
- Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
- Check your plugin versions on either of the following links':
- http://www.mozilla.com/en-US/plugincheck/
- https://www-trunk.stage.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- There are plugin specific testing links available from this page:
- Update Adobe Reader (PDF plugin):
- From within your existing Adobe Reader (if you have it already installed):
- Open the Adobe Reader program from your Programs list
- Click Help > Check for Updates
- Follow the prompts for updating
- If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
- Download complete installer (if you do NOT have Adobe Reader installed):
- SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
- Use either of the links below:
- https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (click on "Installing and updating Adobe Reader")
- Also see Download link': http://get.adobe.com/reader/otherversions/
- After the installation, start Firefox and check your version again.
- From within your existing Adobe Reader (if you have it already installed):
Endret av Helper7677