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Cant view my emails on Hotmail

AnonymousUser
AnonymousUser
more options

Issue

I have another kind of problem with Firefox

Description

when I log on Hotmail, there's the list of my email messages, but i cant open them. I check the box, and the box is ticked but when i click on the message nothing happens. it works with IE.

thanks for your help

This happened

Every time Firefox opened

maybe after an upgrade but I'm not sure

Troubleshooting information

 Application Basics
        Name         Firefox
        Version         3.6.6
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        AVG Safe Search         9.0.0.825         true         {3f963a5b-e555-4543-90e2-c3908898db71}
        Java Console         6.0.11         true          
        Java Console         6.0.13         true          
        Java Console         6.0.16         true          
        Java Console         6.0.17         true          
        Java Quick Starter         1.0         true         jqs@sun.com
        RealPlayer Browser Record Plugin         1.0         false          
        Java Console         6.0.20         true          

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days         30
        browser.history_expire_days.mirror         30
        browser.history_expire_days_min         21
        browser.places.allBookmarksFolderId         941
        browser.places.createdDefaultQueries         true
        browser.places.createdSmartBookmarks         true
        browser.places.importBookmarksHTML         false
        browser.places.importDefaults         false
        browser.places.leftPaneFolderId         938
        browser.places.migratePostDataAnnotations         false
        browser.places.smartBookmarksVersion         2
        browser.places.updateRecentTagsUri         false
        browser.startup.homepage         http://www.blackle.com
        browser.startup.homepage_override.mstone         rv:1.9.2.6
        dom.disable_open_during_load         false
        dom.max_script_run_time         0
        extensions.lastAppVersion         3.6.6
        keyword.URL         http://search.yahoo.com/search?fr=ffds1&p=
        network.cookie.prefsMigrated         true
        places.last_vacuum         1278354794
        print.print_printer         CutePDF Writer
        print.printer_CutePDF_Writer.print_bgcolor         false
        print.printer_CutePDF_Writer.print_bgimages         false
        print.printer_CutePDF_Writer.print_command
        print.printer_CutePDF_Writer.print_downloadfonts         true
        print.printer_CutePDF_Writer.print_edge_bottom         0
        print.printer_CutePDF_Writer.print_edge_left         0
        print.printer_CutePDF_Writer.print_edge_right         0
        print.printer_CutePDF_Writer.print_edge_top         0
        print.printer_CutePDF_Writer.print_evenpages         true
        print.printer_CutePDF_Writer.print_footercenter
        print.printer_CutePDF_Writer.print_footerleft         &PT
        print.printer_CutePDF_Writer.print_footerright         &D
        print.printer_CutePDF_Writer.print_headercenter
        print.printer_CutePDF_Writer.print_headerleft         &T
        print.printer_CutePDF_Writer.print_headerright         &U
        print.printer_CutePDF_Writer.print_in_color         true
        print.printer_CutePDF_Writer.print_margin_bottom         0.5
        print.printer_CutePDF_Writer.print_margin_left         0.5
        print.printer_CutePDF_Writer.print_margin_right         0.5
        print.printer_CutePDF_Writer.print_margin_top         0.5
        print.printer_CutePDF_Writer.print_oddpages         true
        print.printer_CutePDF_Writer.print_orientation         0
        print.printer_CutePDF_Writer.print_pagedelay         500
        print.printer_CutePDF_Writer.print_paper_data         1
        print.printer_CutePDF_Writer.print_paper_height         11,00
        print.printer_CutePDF_Writer.print_paper_size         3997806
        print.printer_CutePDF_Writer.print_paper_size_type         0
        print.printer_CutePDF_Writer.print_paper_size_unit         0
        print.printer_CutePDF_Writer.print_paper_width         8,50
        print.printer_CutePDF_Writer.print_printer         CutePDF Writer
        print.printer_CutePDF_Writer.print_reversed         false
        print.printer_CutePDF_Writer.print_scaling         1,00
        print.printer_CutePDF_Writer.print_shrink_to_fit         true
        print.printer_CutePDF_Writer.print_to_file         false
        print.printer_CutePDF_Writer.print_unwriteable_margin_bottom         0
        print.printer_CutePDF_Writer.print_unwriteable_margin_left         0
        print.printer_CutePDF_Writer.print_unwriteable_margin_right         0
        print.printer_CutePDF_Writer.print_unwriteable_margin_top         0
        privacy.clearOnShutdown.cookies         false
        privacy.clearOnShutdown.sessions         false
        privacy.cpd.cookies         false
        privacy.cpd.sessions         false
        privacy.item.sessions         false
        privacy.sanitize.migrateFx3Prefs         true
        privacy.sanitize.promptOnSanitize         false
        privacy.sanitize.timeSpan         0
        security.warn_viewing_mixed         false

Firefox version

3.6.6

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

Plugins installed

  • -Adobe PDF Plug-In For Firefox and Netscape
  • npsnapfish
  • 6.0.12.69
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Shockwave Flash 10.0 r32
  • Yahoo Application State Plugin version 1.0.0.7
  • 3.0.50106.0
  • NPWLPG
  • Google Updater pluginhttp://pack.google.com/
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll
== Issue == I have another kind of problem with Firefox == Description == when I log on Hotmail, there's the list of my email messages, but i cant open them. I check the box, and the box is ticked but when i click on the message nothing happens. it works with IE. thanks for your help == This happened == Every time Firefox opened == maybe after an upgrade but I'm not sure == == Troubleshooting information == Application Basics Name Firefox Version 3.6.6 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71} Java Console 6.0.11 true Java Console 6.0.13 true Java Console 6.0.16 true Java Console 6.0.17 true Java Quick Starter 1.0 true jqs@sun.com RealPlayer Browser Record Plugin 1.0 false Java Console 6.0.20 true Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.history_expire_days 30 browser.history_expire_days.mirror 30 browser.history_expire_days_min 21 browser.places.allBookmarksFolderId 941 browser.places.createdDefaultQueries true browser.places.createdSmartBookmarks true browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId 938 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.blackle.com browser.startup.homepage_override.mstone rv:1.9.2.6 dom.disable_open_during_load false dom.max_script_run_time 0 extensions.lastAppVersion 3.6.6 keyword.URL http://search.yahoo.com/search?fr=ffds1&p= network.cookie.prefsMigrated true places.last_vacuum 1278354794 print.print_printer CutePDF Writer print.printer_CutePDF_Writer.print_bgcolor false print.printer_CutePDF_Writer.print_bgimages false print.printer_CutePDF_Writer.print_command print.printer_CutePDF_Writer.print_downloadfonts true print.printer_CutePDF_Writer.print_edge_bottom 0 print.printer_CutePDF_Writer.print_edge_left 0 print.printer_CutePDF_Writer.print_edge_right 0 print.printer_CutePDF_Writer.print_edge_top 0 print.printer_CutePDF_Writer.print_evenpages true print.printer_CutePDF_Writer.print_footercenter print.printer_CutePDF_Writer.print_footerleft &PT print.printer_CutePDF_Writer.print_footerright &D print.printer_CutePDF_Writer.print_headercenter print.printer_CutePDF_Writer.print_headerleft &T print.printer_CutePDF_Writer.print_headerright &U print.printer_CutePDF_Writer.print_in_color true print.printer_CutePDF_Writer.print_margin_bottom 0.5 print.printer_CutePDF_Writer.print_margin_left 0.5 print.printer_CutePDF_Writer.print_margin_right 0.5 print.printer_CutePDF_Writer.print_margin_top 0.5 print.printer_CutePDF_Writer.print_oddpages true print.printer_CutePDF_Writer.print_orientation 0 print.printer_CutePDF_Writer.print_pagedelay 500 print.printer_CutePDF_Writer.print_paper_data 1 print.printer_CutePDF_Writer.print_paper_height 11,00 print.printer_CutePDF_Writer.print_paper_size 3997806 print.printer_CutePDF_Writer.print_paper_size_type 0 print.printer_CutePDF_Writer.print_paper_size_unit 0 print.printer_CutePDF_Writer.print_paper_width 8,50 print.printer_CutePDF_Writer.print_printer CutePDF Writer print.printer_CutePDF_Writer.print_reversed false print.printer_CutePDF_Writer.print_scaling 1,00 print.printer_CutePDF_Writer.print_shrink_to_fit true print.printer_CutePDF_Writer.print_to_file false print.printer_CutePDF_Writer.print_unwriteable_margin_bottom 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top 0 privacy.clearOnShutdown.cookies false privacy.clearOnShutdown.sessions false privacy.cpd.cookies false privacy.cpd.sessions false privacy.item.sessions false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.promptOnSanitize false privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false == Firefox version == 3.6.6 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 == Plugins installed == *-Adobe PDF Plug-In For Firefox and Netscape *npsnapfish *6.0.12.69 *RealPlayer(tm) LiveConnect-Enabled Plug-In *RealJukebox Netscape Plugin *NPRuntime Script Plug-in Library for Java(TM) Deploy *Default Plug-in *BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/ *Shockwave Flash 10.0 r32 *Yahoo Application State Plugin version 1.0.0.7 *3.0.50106.0 *NPWLPG *Google Updater pluginhttp://pack.google.com/ *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers *DRM Store Netscape Plugin *DRM Netscape Network Object *Npdsplay dll

All Replies (4)

AnonymousUser
AnonymousUser Eieren av spørsmålet
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I got the same problem, Hotmail works chaoticly with Firefox, but still works well with IE...

The problem occures since yesterday (July the 19th).

I'll try later with my brothers' accounts and keep you updated.

AnonymousUser
AnonymousUser Eieren av spørsmålet
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Everything is back to normal since yesterday night (July the 20th).

It seems that the issue has been fixed without any intervention from me. It was probably due to a Hotmail anomaly...

AnonymousUser
AnonymousUser Eieren av spørsmålet
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i have this same problem after every Firefox update. it's very annoying!!

AnonymousUser
AnonymousUser Eieren av spørsmålet
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i can open Hotmail but can not do anything after, I have the same probleme with IE