Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Unified folder listing shows one account but not another?

Thunderbird Account management
ges74 replied
ges74
ges74

Hi, I have two accounts in my Thunderbird. They are Gmail (regular gmail account) and CFCC (an institutional account). The CFCC shows up in my Unified Folder list but the Gmail does not. Is that normal? The main Inbox is showing all incoming emails from both accounts so no performance issues, just wondering how to get rid of the CFCC (if that's possible) to eliminate clutter. Thank you. GES

Hi, I have two accounts in my Thunderbird. They are Gmail (regular gmail account) and CFCC (an institutional account). The CFCC shows up in my Unified Folder list but the Gmail does not. Is that normal? The main Inbox is showing all incoming emails from both accounts so no performance issues, just wondering how to get rid of the CFCC (if that's possible) to eliminate clutter. Thank you. GES
Attached screenshots

All Replies (21)

ges74
ges74 Eieren av spørsmålet

Mystery finally solved. When I first set up Thunderbird I had used custom CSS to remove certain folders (inc sent and trash, archives and templates) to declutter my Unified Folder. I only discovered this after I did things like delete all my .msf files, then deleted everything in my ImapMail folders, then deleted my foldercache.json and foldertree.json files, and ultimately deleted my prefs.js file and re-added both email accounts. I went back in and removed only archives and templates to arrive at screenshot. Thank you for all your help, Toad-Hall, I really appreciate it.

  1. 1
  2. 2
Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.