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when I try to connect to firefox I get the message that it had a problem and crashed

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I am using a Macbook running El Capitan 10.11.6 this happened a few days ago and have asked for your assistance.


Here is all that is in the crash folder inside my Library folder:

bplist00”TPathTDate]ForceQuitDate_f/Users/pilarlojacono/Library/Logs/DiagnosticReports/firefox_2020-10-08-111935_Pilars-MacBook-Pro.crash3A¬ó≤ßáûù3A¬—:‚,Æ'êô¢


This is the report that I get when I try to connect to Firefox:

AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: glanceclient%40glance.net:3.7.3,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:11.0.0,formautofill%40mozilla.org:1.0,doh-rollout%40mozilla.org:1.3.0,default-theme%40mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.1.1,ebay%40search.mozilla.org:1.0,google%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0 BuildID: 20210204185103 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1615998396 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1615817372 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 16652 StartupCrash: 0 StartupTime: 1615998366 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210204185103","version":"78.7.1","vendor":"Mozilla","displayVersion":"78.7.1esr","platformVersion":"78.7.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_MAC"},"webrender":{"status":"opt-in"},"wrCompositor":{"status":"disabled"}}},"appleModelId":"MacBookPro7,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","fission.autostart":false,"network.trr.mode":5},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"StreamTrans #1",10:"StreamTrans #2",11:"Socket Thread",12:"Permission",13:"JS Watchdog",14:"JS Helper",15:"JS Helper",17:"Cache2 I/O",18:"Cookie",19:"StreamTrans #3",20:"Worker Launcher",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",28:"DOM Worker",28:"QuotaManager IO", Throttleable: 1 UptimeTS: 47.14689356 Vendor: Mozilla Version: 78.7.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I am using a Macbook running El Capitan 10.11.6 this happened a few days ago and have asked for your assistance. Here is all that is in the crash folder inside my Library folder: '''bplist00”TPathTDate]ForceQuitDate_f/Users/pilarlojacono/Library/Logs/DiagnosticReports/firefox_2020-10-08-111935_Pilars-MacBook-Pro.crash3A¬ó≤ßáûù3A¬—:‚,Æ'êô¢ ''' This is the report that I get when I try to connect to Firefox: AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: glanceclient%40glance.net:3.7.3,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:11.0.0,formautofill%40mozilla.org:1.0,doh-rollout%40mozilla.org:1.3.0,default-theme%40mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.1.1,ebay%40search.mozilla.org:1.0,google%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0 BuildID: 20210204185103 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1615998396 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1615817372 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 16652 StartupCrash: 0 StartupTime: 1615998366 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210204185103","version":"78.7.1","vendor":"Mozilla","displayVersion":"78.7.1esr","platformVersion":"78.7.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_MAC"},"webrender":{"status":"opt-in"},"wrCompositor":{"status":"disabled"}}},"appleModelId":"MacBookPro7,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","fission.autostart":false,"network.trr.mode":5},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"StreamTrans #1",10:"StreamTrans #2",11:"Socket Thread",12:"Permission",13:"JS Watchdog",14:"JS Helper",15:"JS Helper",17:"Cache2 I/O",18:"Cookie",19:"StreamTrans #3",20:"Worker Launcher",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",28:"DOM Worker",28:"QuotaManager IO", Throttleable: 1 UptimeTS: 47.14689356 Vendor: Mozilla Version: 78.7.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

copy https://support.mozilla.org/en-US/questions/1329601

I locked the above thread as a duplicate of this one. aw

Endret av AliceWyman

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