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Denne tråden ble lukket og arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Netflix and Amazon Video are not supported by most recent Firefox update?

topatricia.george
topatricia.george
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Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video." I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date. still didn't work. I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap. What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything? Any info would be grand! What the del
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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copy https://support.mozilla.org/en-US/questions/1279203

Matthew Thomas
Matthew Thomas
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Could you reply with the contents of the white textbox from this page: https://www.whatsmyua.info/

You are running the latest version of Firefox and should not be running into this issue.

Additionally, please make sure that DRM is enabled:

  1. Click the menu button, click Add-ons and select Plugins.
  2. Select Always Activate on the menu next to Widevine Content Decryption Module provided by Google Inc.

https://support.mozilla.org/en-US/kb/enable-drm

Matthew Thomas
Matthew Thomas
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FredMcD said

copy https://support.mozilla.org/en-US/questions/1279203

Solved by user in the other post.