X
Tap here to go to the mobile version of the site.

Support Forum

Netflix and Amazon Video are not supported by most recent Firefox update?

Posted

Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video." I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date. still didn't work. I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap. What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything? Any info would be grand! What the del

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

Question owner

Update: Please ignore me, I refreshed Firefox and we're all tickety boo!

My apologies for not attempting that sooner :p

Update: Please ignore me, I refreshed Firefox and we're all tickety boo! My apologies for not attempting that sooner :p