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I have firefox 41.0 (xp sp3 ) it now crashes...never had any firefox crash on this pc...ever...please can you tell me why it has started to crash ?

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hi nice helper :)

I have firefox 41.0 (xp sp3 ) it now crashes...never had any firefox crash on this pc...ever...please can you tell me why it has started to crash ? ( ps I am not pc clever ! )

i had 2 tabs open......one on ebay doing a search ... one tab on yahoo mail (my email page )

then it crashed a little while after i was searching ebay

I saw the crash report...which meant nothing to me...how do i make my my firefox stable again ?

hi nice helper :) I have firefox 41.0 (xp sp3 ) it now crashes...never had any firefox crash on this pc...ever...please can you tell me why it has started to crash ? ( ps I am not pc clever ! ) i had 2 tabs open......one on ebay doing a search ... one tab on yahoo mail (my email page ) then it crashed a little while after i was searching ebay I saw the crash report...which meant nothing to me...how do i make my my firefox stable again ?

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Sorry to hear about the crashes. Do you recall whether you got the Mozilla Crash Reporter form, or a Windows dialog? If you got the form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

Also and/or meanwhile, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?