Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Some songs on Deezer.com don't work (only with Firefox!)

  • 2 svar
  • 1 har dette problemet
  • 11 views
  • Siste svar av LoLifant

LoLifant
LoLifant
more options

Hey everyone!

I have a very strange problem with Firefox. When listening to music on Deezer.com (streaming platform like Spotify), there are 2 songs that don't work (both are the 2nd title of their album, might be important, dunno). When I click on them they just don't start playing, the timer stays at 0:00. I've already tried clearing the cache, deleting cookies, reinstalling Firefox and Adobe Flashplayer (both are updated to their latest version as well), nothing hels. Now the best part: The songs work perfectly fine when I try it with Internet Explorer or on mobile. That's the reason why the Deezer.com support also doesn't have any ideas left and couldn't help me. It has to be some problem with my Firefox settings.

Hope someone can help. With regards, LoLifant

Hey everyone! I have a very strange problem with Firefox. When listening to music on Deezer.com (streaming platform like Spotify), there are 2 songs that don't work (both are the 2nd title of their album, might be important, dunno). When I click on them they just don't start playing, the timer stays at 0:00. I've already tried clearing the cache, deleting cookies, reinstalling Firefox and Adobe Flashplayer (both are updated to their latest version as well), nothing hels. Now the best part: The songs work perfectly fine when I try it with Internet Explorer or on mobile. That's the reason why the Deezer.com support also doesn't have any ideas left and couldn't help me. It has to be some problem with my Firefox settings. Hope someone can help. With regards, LoLifant

All Replies (2)

guigs
guigs
more options

Unfortunately the US does not have access to this site. However you can try to file a webcompat.com issue and out tech evangalist team can help out in investigating this.

Usually it might have to do with the codec, but if you open up the Web Developer Tools and check out if there are any errors in the console you might be on the right track to finding the root issue:

LoLifant
LoLifant Eieren av spørsmålet
more options

Hi, thanks for the reply.

I think I've already "solved" the problem. I have no idea why but it seems like it works when I use another Wifi spot to connect to the internet. Since I'm moving to another flat soon this kind of solves it or at least doesn't matter any more then.