Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Arkivert

I can't send file to the trash folder.

Michael Buluma replied
lkpcpa

I am unable to move emails to the trash folder. I can mark them as trash but then I can't get them to move to the trash folder. I seem to be able to move to another folder but not the trash. It is like it has somehow become locked.

I am unable to move emails to the trash folder. I can mark them as trash but then I can't get them to move to the trash folder. I seem to be able to move to another folder but not the trash. It is like it has somehow become locked.

All Replies (1)

Hello lkpcpa

Sorry to hear about your problem. If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder. Kindly go through the following article and you'll be able to fix the issue you are having.

http://mzl.la/1ApHx1w

Let me know if you need further assistance

michael